Good News: I should get BT Infinity next week; I'm booked for an engineer to visit next Tuesday.
Bad News: my home broadband is down AGAIN. I've connected on my Voda dongle.
Good news: the mobile connection is fairly stable and fast.
Good news: the engineer came at the appointed time.
Bad news: half the landline phones don't work.
Good news: there's no spaghetti in the hallway.
I'm getting 23Mbbps download on my laptop, which is nice.
Good News: we've found out why some of the landline phones are not working.
Bad news: the OpenReach 'engineer' cut two cables.
Good news: BT have offered to repair the damage.
Bad news: they have not phoned back.
Good news: I had a 'courtesy cal' from BT asking what I thought of their service.
Bad news: I told them about the cut cables and the location of the connection on an extension, not at the Master Socket...