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Author Topic: Failed to remove virus from Windows 7  (Read 1864 times)

321up

  • 59° N
Failed to remove virus from Windows 7
« on: 08 May, 2015, 08:47:03 am »
C. has learnt at her expense never let a teenager use her laptop with an administrator account!

I removed all the free software that had been installed and disinfected it (windows 7) using two different antivirus boot cd's.  Then installed Kaspersky internet security.

It appears that the internet connection is being redirected.  Kaspersky scans are not detecting any infection.

One of the recovery CD's is missing (i.e. no Windows 7 install media)

Time to fit a new hard drive and install Linux?
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Afasoas

Re: Failed to remove virus from Windows 7
« Reply #1 on: 08 May, 2015, 09:48:07 am »
Is there a recovery partition on the laptop's hard disk drive?
Start -> Right Click Computer -> On the context menu click 'Manage'
In the computer management window expand 'Storage' and click 'Disk Management'
Look for the disk that has the C:\ drive on it, usually 'Disk 0' - you should hopefully see it split into multiple partitions. If so, then chances are one of them is a recovery partition.

What is the make/model of the laptop?
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pumpkin

Re: Failed to remove virus from Windows 7
« Reply #2 on: 08 May, 2015, 10:02:46 am »
Can you create a new internet connection or do a reset (saving the data).
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Biggsy

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Re: Failed to remove virus from Windows 7
« Reply #3 on: 08 May, 2015, 11:21:32 am »
Certainly no need for a new hard drive in any case.
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Pancho

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Re: Failed to remove virus from Windows 7
« Reply #4 on: 08 May, 2015, 11:56:11 am »
I'm very pleased with the Ubuntu I installed last week. Installation was entirely problem free and totally plug and play automatic.
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pcolbeck

Re: Failed to remove virus from Windows 7
« Reply #5 on: 08 May, 2015, 12:27:01 pm »
Have you checked it's not just the home page in the browser that has been reset to something nasty or it has been setup to use a proxy ?
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I think you'll find it's a bit more complicated than that.

Dibdib

  • Fat'n'slow
Re: Failed to remove virus from Windows 7
« Reply #6 on: 08 May, 2015, 12:33:05 pm »
Been a long time since I've needed to know, but can you still download Windows (from Microsoft or elsewhere) and restore from that, using the product key on the case sticker?
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tonycollinet

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Re: Failed to remove virus from Windows 7
« Reply #7 on: 08 May, 2015, 01:02:42 pm »
Have a look at the DNS server settings in networking TCP/IP.
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Gattopardo

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Re: Failed to remove virus from Windows 7
« Reply #8 on: 08 May, 2015, 04:47:33 pm »
Er where abouts are you? 

Actually what is your email address I can send you a link to my copy.
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Mr Larrington

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Re: Failed to remove virus from Windows 7
« Reply #9 on: 08 May, 2015, 05:46:06 pm »
Quote from: Pancho on 08 May, 2015, 11:56:11 am
I'm very pleased with the Ubuntu I installed last week. Installation was entirely problem free and totally plug and play automatic.

I had a similarly easy OS install the other week.

Windows 8.1 :o
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mrcharly-YHT

Re: Failed to remove virus from Windows 7
« Reply #10 on: 08 May, 2015, 08:19:38 pm »
Quote from: pcolbeck on 08 May, 2015, 12:27:01 pm
Have you checked it's not just the home page in the browser that has been reset to something nasty or it has been setup to use a proxy ?
almost certainly this.
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