I recently sold a pair of Bib Tights on Ebay, seller has said item not received & is asking for a refund.
Checking my messages from Ebay the item sold email showed the buyers registered address, which is what I used to post the item. I’ve now seen that the payment message showed a different delivery address.
I’ve sent a screen shot of the Ebay message to the buyer and explained this is where I posted the parcel to. His response has been to show me his own screenshot of his Ebay delivery address and demanded a refund.
He hasn’t commented on the registered address in my screenshot. The two addresses are 3 miles apart, I suspect he has moved at some time and has not amended all his Ebay details. He also says he is not able to check for the item at the (nearby) address.
I sympathise with him for having paid for an item he has not received, but at this stage I’m not convinced it is my fault. Ebay Help pages keep sending me in circles with no obvious option for me to ask them why the address is wrong.
Any thoughts on where I go next with this?