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Author Topic: Self destructing Neoair  (Read 1212 times)

andrewc

Self destructing Neoair
« on: 30 September, 2011, 08:10:02 am »
It's dying in front of me. I'm sitting on it cross legged and there is a crackling sound coming from 1 corner which is starting to balloon up.   

It's lasted longer than the Downmat though.

Don't think I've got the receipt either -(

Only 1 night of camping left this trip.
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RichForrest

  • T'is I, Silverback.
    • Ramblings of a silverback cyclist
Re: Self destructing Neoair
« Reply #1 on: 30 September, 2011, 08:33:00 am »
I had this with my Alpkit one, I'd had it 2yrs and they replaced it f.o.c. without any issue whatsoever.
Try Thermarest and see what they say?

Rich
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andrewc

Re: Self destructing Neoair
« Reply #2 on: 30 September, 2011, 09:00:09 am »
Yes,  I've had a previous TAR replaced with no hassle. I'll go to the manufacturer directly as I can't see Sports Direct being interested.
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tweeting occasional in(s)anities as andrewxclark

andrewc

Re: Self destructing Neoair
« Reply #3 on: 20 October, 2011, 06:27:44 pm »
I posted my knackered NeoAir to the distributor on Tuesday and found a brand new one waiting for me at home tonight.  They've even included a repair kit which was an expensive extra when I bought the original one.

That's a  :thumbsup: for Thermarest's customer service then.
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tweeting occasional in(s)anities as andrewxclark
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