UPS again, just how can they think they are something special, yet have zero idea of what providing a service is.
Item (a very hard to get, resin 3D printer) ordered months ago from firm in Austria. Obviously its made in China, so its no surprise that its delayed. Seller gives me options to cancel or wait, very solicitous and efficient.
I get a message from them to say its on its way, and will be delivered on 10th Nov, by UPS. Groan from me, as UPS are just plain dreadful round here, and just don't do customer service.
Get an email from UPS to say its been rescheduled, to a day earlier. Ok, we shall see...
Message from seller, UPS tell them (but not me) my address isn't valid (what, the same actual correct address you've eventually managed to deliver late to, a couple of times before?)
I use the UPS tracking notice from the rescheduling email, and it says that the address does not compute, and that they are attempting to resolve this. Cue a succession of painful attempts to use their online AI bot thingy, which get us nowhere other than round in circles. Next, an attempt to phone them, which results in nothing, they are closed. In the process of following the tracking info, I take up its offer of updates on my shipments, so hopefully that'll confirm if there is or is not, a problem. Nothing further from that.
This morning, Mrs W, who has better hearing on the phone than I do, phones them. After talking to a crap voice recognition thingy she gets a semi-human, who says at about 3 decibels "mmmble, mmmble mmmble, mmm." Mrs W tells said mumbler to speak up, no result, then tells it to call back as there is no point in carrying on like this, we can hear nothing. No call back. Mrs W calls again, gets another mumbler, but just loud enough for her to hear. "it says here its on the van" is the only response we get. Well if its on the van, why haven't I got an update to say so? We shall see.
It may be we will actually get our parcel on time, but why do I feel as if I've carried it all the way from China myself? Just provide a bloody service, acknowledge the folk getting stuff are your customers just as much as those sending it, and stop pissing me about!
Upon reading the rescheduling email, I notice they claim the colour brown is their copyright. You can't copyright brown, you idiot fucknuggets! Apart from anything else, I am the buildings manager of a railway, whose official colours are a sort of creamy gunk, and shit brown. I think we've had that colour well before UPS started painting vans like the turds they are.
Meanwhile, both the window fitters, and the builders merchant, have successfully found my house.
If UPS don't deliver this afternoon, it'll be in the rant thread...
