Virgin have stated that I can whistle for the extra £81. They happily provided a Bradford address for my claim to be sent, so off it has gone. The total I am claiming is £81 refund, £200 expenses for wasted time and stress, and a£35 court fee. Oh, and interest at 8%. Where else can you get 8% these days?
If there’s any justice, I will win. Even if I don’t, the £35 it has cost me will keep someone employed defending it and it will surely cost Virgin vastly more than the £81 it would have done if they had simply paid up.