Author Topic: Cycle recovery  (Read 5136 times)

Tigerrr

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Cycle recovery
« on: 12 January, 2015, 08:59:22 am »
Following a bit of a trial at last weeks ride, and having to summon a relative to recover me from the middle of nowhere I notice Arivee has an ad for a recovery service on the back. £15 per year and they take you to a cycle shop/station/hotel etc.
That would have saved me a 6 mile hypothermal walk and much misery!
Anyone got ant thoughts on the merits of such a service?
I am tempted - I certainly don't want to find myself in that situation again - alone, freezing cold and unable to fix a mechanical after dark far from any establishment that might offer refuge.  It isn't often one gets to somewhere like that though - I think I broke down at the worst possible place & time on the whole route, in adverse conditions.
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Re: Cycle recovery
« Reply #1 on: 12 January, 2015, 09:41:14 am »
How often would you use it? Alternative is just to call a taxi, a larger one would be able to carry a bike. At worst leave the bike locked up somewhere (remember where!) and recover it later.

Bairdy

  • Former Pints Champion
Re: Cycle recovery
« Reply #2 on: 12 January, 2015, 09:52:34 am »
It sounds like a good idea and a cheap plan B.
However, if you're stuck in the middle of nowhere, how long are you going to be waiting for the van to arrive?
Probably best to keep walking to stay warm in any case.
"And I been up to my neck in pleasure
              Up to my neck in pain"

Re: Cycle recovery
« Reply #3 on: 12 January, 2015, 10:09:00 am »
also available from ETA at £18 so may be worth comparing the services

https://www.eta.co.uk/breakdown/bicycle/

declaration: I used to work for ETA, but have no vested interests

Re: Cycle recovery
« Reply #4 on: 12 January, 2015, 10:51:36 am »
I think I have had to be rescued 6 times in the last decade.All my own fault and avoidable.ETA aim to be with you in 40 mins.

hellymedic

  • Just do it!
Re: Cycle recovery
« Reply #5 on: 12 January, 2015, 11:04:59 am »
How often would you use it? Alternative is just to call a taxi, a larger one would be able to carry a bike. At worst leave the bike locked up somewhere (remember where!) and recover it later.

Calling a taxi might be difficult if you're away from home and have neither local taxi number nor smartphone.

Re: Cycle recovery
« Reply #6 on: 12 January, 2015, 11:19:20 am »
I signed up for it as soon as I saw the advertisement. For someone who usually cycles alone and who when tired, cold, wet and far from home often has slight pit-of-the-stomach anxiety about what would happen in the event of irretrievable puncture or breakdown, it is hugely reassuring to have the phone number in my pocket. OK, in decades of cycling there has never been an occasion when I have seriously needed something like this, but I have often wished that it existed and now that it does I am delighted.

The very significant difference between this scheme and the ETA one is that this one covers punctures and the ETA don't. I know that for most of you that isn't an issue, but for wimps like me who find mending punctures on the roadside incredibly daunting (especially when tired, cold, wet and far from home) it's a huge bonus and was the reason why I jumped at this scheme immediately, having ignored ETA in the past.

I guess that many Audaxers are sufficiently self-sufficient not to feel the need for this, but for me it is £15 well spent just for the reassurance it provides, even if I never use it.

It is only a recovery service - they don't undertake any sort of repair, so it's not like the AA - and they claim that they will reach you within an hour. I understand that the service is provided by an existing motor cycle recovery service - which makes sense, as there can't be enough demand for a service targeted only at cyclists to be efficient.

mattc

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Re: Cycle recovery
« Reply #7 on: 12 January, 2015, 12:30:46 pm »
How often would you use it? Alternative is just to call a taxi, a larger one would be able to carry a bike. At worst leave the bike locked up somewhere (remember where!) and recover it later.

Calling a taxi might be difficult if you're away from home and have neither local taxi number nor smartphone.
I think you can just phone $directory_service and have them connect you
(assuming you know your roughly nearest town - maybe now in the 201ooos they even know where you're calling from? Who knows!).

The  more annoying gotcha would be lack of mobile signal. This is far more likely in exactly the places where being stranded is most inconvenient/dangerous.
Has never ridden RAAM
---------
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Re: Cycle recovery
« Reply #8 on: 12 January, 2015, 12:42:25 pm »
Would be well worth the fee if you used the service just once, 50 mile away from home etc. etc. I can cover most mechanicals (but riding with a broken spoke is never fun for example) but in the event of a serious issue (broken frame for example) it would be a godsend. I will however continue to chance my luck and every year that passes save £15 because I'm a tight wad. I do believe there will be a date that I come to regret not joining but I will worry about that then.
https://creweandnantwichaudax.wordpress.com/ - See the Audax events I currently organise

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Re: Cycle recovery
« Reply #9 on: 12 January, 2015, 12:54:16 pm »
I have used the ETA one. A big help as we knocked off the tandem and whilst my wife went to hospital I was taken home in a van with the tandem.

Re: Cycle recovery
« Reply #10 on: 12 January, 2015, 03:23:49 pm »
15 quid for the peace of mind that you won't be in the same situation again sounds like a bargain Tiger.
often lost.

Re: Cycle recovery
« Reply #11 on: 12 January, 2015, 04:18:02 pm »
My bike is insured with Velosure, & a 'rescue' service such as this is already provided as part of the policy.
They will arrange to pick you up & take you to bike shop / train station / home / etc.
I think you can use it 3 times a year max.

Re: Cycle recovery
« Reply #12 on: 12 January, 2015, 09:02:19 pm »
The very significant difference between this scheme and the ETA one is that this one covers punctures and the ETA don't.

WRONG. Read the FAQs:
Do you cover punctures? Yes. If you suffer a puncture more than a mile from your home, we’ll cover the costs of recovering you and your bicycle.
https://www.eta.co.uk/breakdown/bicycle/cycle-breakdown-faqs/

Re: Cycle recovery
« Reply #13 on: 13 January, 2015, 10:41:29 am »
Thanks for putting me right, Laid Back Rich - I assume they have changed their conditions since I looked at their scheme many years ago.

Re: Cycle recovery
« Reply #14 on: 13 January, 2015, 04:08:15 pm »
I used to be with "cycle rescue"  through British cycling, but as well as an annual fee, they also wanted the bikes you ride registering and also a payment for each bike, as I rode 3 different bikes it was expensive,last year iI switched to ETA which is far cheaper and having spoke to them, they do not want any bike details at all

Euan Uzami

Re: Cycle recovery
« Reply #15 on: 13 January, 2015, 05:36:33 pm »
The very significant difference between this scheme and the ETA one is that this one covers punctures and the ETA don't.
I think they (or at least one of them) may have used to specify that but possibly don't now. There's a simple way round any that do specify that however, simply always carry a chain tool. ;)

If anything like the one time I've called it (ages ago, about 10 years ago probably) the vehicle that arrives is one that is also capable of rescuing cars (and thus that's what it probably spends most of its life doing and is just subcontracted by the bike recovery people, thus the driver probably isn't a bike expert.)

I'm with CTC, on  their 'cycle to work' policy, although they assure me that I don't have to be on the way to work in order t be rescued. Any experience of how good CTC are for it?

Re: Cycle recovery
« Reply #16 on: 13 January, 2015, 06:06:45 pm »
I have been with ETA for a number of years and have called them twice - extremely helpful and efficient both times.
Also saw the advert on the back of Arrivee and called them on behalf of a friend (elderly) who doesn't 'do' punctures. I was very impressed with the guy on the phone and, when my friend telephoned some days later, he had a note of her name and made her feel very 'welcome' as it were.

I also did not think ETA would come out for a puncture and I pay £30 per year - not a problem before but I am now not too enamoured at changing tubes in the cold and wet  ;) - so was planning to question this when my renewal comes up in a few months.

Whichever you choose, I would certainly not be without some cover as I don't have a 'taxi' driver at home and am often in the depths of Dorsetshire  ;D

It certainly gives peace of mind - as an aside. on one of the occasions I called ETA my bike was OK but I couldn't ride it (having come off on black ice). Didn't feel an ambulance was warranted so I rang ETA in case they could help - and they did! Transported to my door  :thumbsup:
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Cycling Daddy

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Re: Cycle recovery
« Reply #17 on: 13 January, 2015, 06:20:01 pm »
Not used for recovery but I have used ETA for insuring my Dear Sons bike.  We have had two major claims for race related crashes the second for over £3000 both paid out quite promptly and with not too much fuss.
 :thumbsup:
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Pedal Castro

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Re: Cycle recovery
« Reply #18 on: 13 January, 2015, 07:37:31 pm »
I also noticed the ad because now I have a tandem trike recovery in a normal car would be difficult. They do both tandems and trikes, but would they recover a tandem trike? I must ring and ask before the spring arrives.

Euan Uzami

Re: Cycle recovery
« Reply #19 on: 13 January, 2015, 07:56:02 pm »
The one interesting case that I wonder whether you could call them is if it was dark and your light packed in.
Your bike is mechanically sound but you can't go anywhere without lights.

Re: Cycle recovery
« Reply #20 on: 13 January, 2015, 10:45:47 pm »
Quote
but would they recover a tandem trike? I must ring and ask before the spring arrives.
Lexham will, A 50KG weight limit applies.
The contractor is a motorcycle recovery specialist. Usual caveats, 'suitable rail station' (Which rules out many where you have to book your  bike on 24 hours before). Their choice of alternatives, home, hotel, or Bike Shop. Suspect they will be pragmatic. A  puncture repair could require supply of overpriced  tubes.
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Re: Cycle recovery
« Reply #21 on: 13 January, 2015, 10:46:44 pm »
Anyone claimed the £25 introduction bonus?

Re: Cycle recovery
« Reply #22 on: 14 January, 2015, 12:10:18 am »
Anyone claimed the £25 introduction bonus?

The premium's only £15 - we could get a pleasant little circular thing going here. Free recovery for a year and a tenner would do me very nicely ...

Re: Cycle recovery
« Reply #23 on: 14 January, 2015, 11:22:08 am »
For £15 this isn't half tempting for the peace of mind factor.

However, what I'd like to know is it that on the Lexham website they say they'll take you to "Cycle Repair Shop, Railway Station, Car Rental Agency, Overnight Accommodation and Home Address".  I might get in touch and see if they will also take you to an arrivee as it's likely that I'll need to get there rather than home in order to get to my car...

Re: Cycle recovery
« Reply #24 on: 14 January, 2015, 12:13:44 pm »
I would be very surprised if an Org would not send out a sag wagon to a rider with a terminally failed bike.
Going out on a bike alone into the wilderness without telling anyone about it and without any contingency plan, is, well, stupid.  ::-)