Garmin Connect and device recognition

[Bianchi Boy]

Hi,

I have just replaced my old eTrex HCx with a 30. I have regested it with Garmin and all that stuff. When I load a track it says the device is unknown. I set the elevation corrections to disable and the elevation gain figure changed - but did not match the Garmin. The garmin says 811m and the web site 1080m. I made sure that elevation correction was disabled.

1. How can I get the web site to recognise my device?
2. Why does the elevation not match?

Thanks in advance.

BB

[Feanor]

In Garmin Connect, Device Recognition is done by a browser plug-in at your end, called Garmin Communicator.
Make sure you have the most recent version of the Garmin Communicator plugin, and are using a supported browser:

http://www8.garmin.com/support/download_details.jsp?id=3607

[Bianchi Boy]

I have windows 8.1 the latest version of Garmin communicator and a current account with my device registered.

I am sort of losing the will to live with this issue. I never got it resolved with Garmin support for my HCx and just think that it does not work correctly.

Can anyone confirm that they have a Garmin 30 registered that they can send me a link where the elevation agrees with the device?

BB