My annual contract is due to expire
Looking around I discover that if I use Tesco Mobile or Giffgaff then I still retain the O2 coverage and signal (required for work) and the same calls data is less than half the price. Both "Piggyback" O2 so the coverage is the same
Talk to O2 who then offer a cheaper tariff.
Ask why I was not offered the cheaper tariff as opposed to rising my present one when I asked about renewal..... apparently they do not need to
Asked for PAC code
Then asked why I was leaving O2 and could not understand why their attempt to rip me off was a valid reason
The only "incentive" was the information that O2 "throttle" Giffgaff, Tesco Mobile (and other piggybacked providers) so they have lower data speeds and slower calls than O2. Did I really want to compromise my ability to receive calls and data?
Now on Tesco Mobile, ten times the data, three times the calls and £4 cheaper than O2
It should be an offence not to offer the cheapest option, and surely throttling the piggybacked services is unfair competition?