I gave in and rang them. After wadding through the messages telling me it’ll be faster to look up an answer on line (why do you think I’m ringing you, muppets) and fighting with the voice recognition system, it eventually agreed to put me in the (longer than usual) queueueue. THEN it decided it was broken told me so politely and said goodbye.
I’d not be in this mess if I’d not registered for a business tax account in November 2019. The business didn’t go anywhere. My P45 shows less than my final payslip because of redundancy payments calefudgery. I then received two further payments from BT in subsequent FYs, which were taxed at the higher rate. I had no other income and no P60s from BT, but becuase I tried to set up a small business they now want tax returns which I can’t fill in because I’ve no P60s. And because I’ve been paying PAYE on the lump payments and the pension I later stated taking, I didn’t think I needed to,complete tax returns. But theyve decided to fine me anyway. And I can’t get in touch with them because a) they’re very busy, and b)their phone system things it’s broken.
BASTARDS.