East Coast trains have only released tickets up to June 14th- I am desperately trying to book a ticket up to Glasgow using my Rewards points on that date- it's proving tricky. They have availabilty apparently, but not showing it when I try and book it. Then they want to charge me lots. And the phone line is permanently engaged with the most annoying holding muzak which sounds as though it's being played through a force 10 gale, or on a badly tuned old wireless. Plus the occasional intervention of an annoying woman who keeps reminding me my call is important (I know, I'm not in the habit of making unimportant calls during my very rushed 10 minute break) and apologising for the delay in (sic) keeping me waiting. Actually, madam you are being extremely prompt and efficient in keeping me waiting, I couldn't fault your company in that particular area of customer service. And now the kids are back from playtime, so I better stop swearing at my phone and prepare to waste my lunch break in two hours time.
