So I stayed in all day today awaiting the promised delivery of a couple of rugs - one measures 11ft by 14ft, so is a little on the heavy side.
Come 6pm, no sign of delivery, so I call the courier firm, who tell me cheerfully that they delivered five hours ago. I prod a little more and it emerges, after some checking, that said rugs have been delivered to a house about half a mile from here and signed for by a builder who was working on the house.
Courier firm's response to my expression of dissatisfaction? "Could you pop round there yourself and collect them?"
Needless to say, my response was negative. I'm waiting for them to come back with an alternative suggestion. As I'm giving them the benefit of the doubt for now, I'll not share their name until we see what that might be.