BT, you are a bunch of lying fumbling incompetent counts! Most of you probably already knew this, but as I've always been a Virgin customer, I didn't. Just what makes you think failing to install the phone and broadband on the contracted date, and now telling me you can't be arsed to do it till the 23rd, well, just what makes you think that's OK? I'm in the middle of nowhere with a dodgy variable mobile signal, I'm trying to do charities, I have to make arrangements to fly to Sierra Leone in a couple of weeks, and I need to be in touch with my ancient mother, and you seriously think that's OK, do you?
Well it hasn't got any better, and I still don't have a phone line, but thanks to some engineers who actually did have a brain and a conscience, I do have <0.5Mb "broadband". This is so slow I can't log into the internet banking for either myself or my mother, which means I can't make new payments. BT are still the biggest bunch of liars since the conservative party was invented, and still cannot grasp the concept that an appointment for an engineer means that an engineer is actually supposed to be here. I only got an engineer visiting because I emailed the direct email of the CEO of Openreach, Mr Clive Selley, who upon realising that leaving my wife stranded in a house that the snowploughs had not managed to get through to yet, with no means of communication other than a very intermittent mobile signal, with me away in Sierra Leone, was not really acceptable, sent engineers to come as soon as they could get through, which they did, installed the stuff, phoned for activation, and the utter knobhead/jobsworth/monkey felching weasel featured peccary's penis on the other end of the phone refused, despite being instructed to do so by the CEO.
All we want you to do, you utter scrap o' shite, is press a few keys on your keyboard to activate it! You do know what a keyboard is, do you, shit-for-brains? When I eventually got back from Sierra Leone, stopped crapping long enough to use my phone, I went back to the CEO, who was away, so the head of the CEO complaints dept responded, saying someone would contact me today to tell me how they were going to resolve it. The brainless specimen in question (I'm sure they choose them with almost unintelligible voices deliberately, she sounded like Lorraine Kelly on helium) insisted that it was not possible to do it before 14th March, as this was the appointment set. No if bloody well isn't, the appointment was 6th February! She also couldn't understand when I flatly refused to believe that anyone would turn up on the day, saying "well, the appointment is definitely set", so I informed her that 6th Feb was definitely set, as was 23rd Feb, and 1st March, and 4th March, and they didn't bother with any of those...
I'm just at my wits end with them, they literally do not care how much they screw around their customers. The installation is eventually complete, just turn the fucking thing on!!!!!