Now it's On the Run. "So far away from home..."
They are definitely taking the piss.
Still hanging on the telephone ?
Yeah very good, I wouldn't be surprised if that was up next. Anyway I got through after 1 hour 15 mins. Apparently they are quite busy... here's why (maybe this should be elevated from a grumble to a rant):
A couple of weeks ago I emailed Iresa, the utility company, to say their website was showing a double entry for October. No response. Today the quarterly bills come out so I check it, which isn't hard, there are four lines: (1) Electricity consumption; (2) Total consumption (gas + electric for those who have gas); (3) Standing charge; (4) VAT. Underneath: Grand total = (1) + (2) + (3) + (4) WTF?
So they have an obvious, glaring, schoolboy error in the new billing system, that was surely obvious to the most rudimentary testing, but they're not going to issue a general notice to all customers, or fix it, they are waiting for people to phone and question their bills. I imagine a lot of people won't notice and just wonder why they've used more than last quarter. It is winter, after all.
If anyone here is with Iresa, check your bill now.