I have an ongoing dispute with Virgin. Unfortunately they are the only show in town as far as I'm concerned, even though there's a "Citifibre" cable going past my front gate. The connection is fine, but I was paying too much for it (£88 a month for 250Mb, some TV package that we never use, and free calls of up to an hour in duration). I wanted to ditch the TV and change the phone to VOIP. Virgin don't do VOIP. I decided to go for one of their "Oomph" packages - 350Mb straight with no TV or phone line for £56. Then the retention team got involved and offered me what I had before for £44. They sent me a contract tying me in until Jan 2022 but are buggering me about with charges, and when I have a look at my account, they still haven't got it right.
I had a look at Andrews & Arnold but they reckoned the fastest connection they could offer me was 9Mb.
My dispute with Virgin celebrated its first birthday yesterday.
Actually, that's not quite true. The contract they have failed to honour celebrated its first birthday yesterday. The dispute is slightly less advanced in age, but it's old enough for them to have been referred to the "ombudsperson" (cisas@cedr.com), to have been found at fault, to have written to me accepting that they are at fault, and to have done nothing in the intervening 5 weeks to rectify the faults.
In a nutshell, my contract states that for £44 a month, I will receive:-
unlimited broadband at 350mb
free mobile phone sim with unlimited 4G, calls and texts
a landline offering free evening and weekend calls
a TV package that I'm not interested in.
They have failed to connect the landline and, because they have failed to connect the landline, they decided I wasn't sticking to the contract and started charging me for my mobile phone use.
I have never known a company so utterly useless at delivering its core business.