so I can't change the booking online because I, in my pollyana-ish enthusiasm, went for the joined up thinking approach and booked Cambridge-Brussels return.
"Oh no sir, because this has a domestic leg you can't change it online, let me see what I can do?"
tapity, tapity
"oh no sir, we can't accomodate your new dates, the domestic booking can only be changed 82 days in advance, which is mid August, you want to travel at the end of September"
"so this changeable ticket isn't changeable then?"
"yes it is, but you'll have to change it to August and then later on change it to September"
"and you'll charge me twice for this?"
"yes"
"and you call this customer service?"
"we'll waive the £10 phone changes fee, becasue you can't actually change this online, but that's the rules I'm afraid"
"so you have no flexibility to waive the fees in these circumstances, so I pay once, which is reasonable"
"no sir"
"so you're not going to help me at all, and you call this customer service?
At this point I started to get a bit fucked off and went for the "please put you manager on" option.
Another 5 minutes of her putting me on hold, going away, TALKING to manager and coming back to repeat exactly the same. me reminding her I actually asked to talk to the manager, not ask her to do so.
Manager appears, go through the whole thing again, point out again that the E-mail booking clearly states changes are no problem, and that the terms of booking do not explicitly mention an 82 day window for domestic legs vs infnite for Eurostar, or any reference to different booking windows at all, and that I've effectively been sold several lies, or implied expectations that are not real.
Final compromise after 45 minutes of phone call, rebooked Eurostar, cancelled domestic leg, £80 fee, and a need to rebook the Cambridge to London bit some time in the future at probably another £40
Joined up ticketing my arse, it's like Frankenstein's monster, but the stitching isn't as neat. No wonder we're the laughing stock of Europe.
But at least HS2 is coming to solve all our problems