Yet Another Cycling Forum

General Category => The Knowledge => Topic started by: FatBloke on August 14, 2008, 04:45:52 am

Title: Product Recall: Look KeO pedals
Post by: FatBloke on August 14, 2008, 04:45:52 am
Saw an advert on TV a couple of days ago saying that Look Keo pedals were being recalled, at least in Washington state. Anyone know anything, as I've got these on the Omega?
Title: Re: Look KeO pedal recall
Post by: Rapples on August 14, 2008, 06:24:26 am
Google revealed this

Bicycle Pedals Recalled by Look Cycle; Pedals Can Break Causing Cyclists to Fall (http://cpsc.gov/cpscpub/prerel/prhtml08/08354.html)

Seems to be all pedals manufactured during 2004-2005 except ti version.

Title: Re: Look KeO pedal recall
Post by: Rhys W on August 14, 2008, 09:53:58 am
I bought 2 pairs earlier this summer... Hopefully they would have been manufactured later than 2005.
Title: Re: Look KeO pedal recall
Post by: Biggsy on August 14, 2008, 10:17:22 am
Check the date stamp on the pedals to make sure.  The site above describes what to look for.

Thanks very much FatBloke for raising the subject.
Title: Re: Look KeO pedal recall
Post by: Biggsy on August 14, 2008, 10:30:47 am
Could the replacement service just be for the USA only?

I can't find anything about it on Look's European website.
Title: Re: Look KeO pedal recall
Post by: FatBloke on August 14, 2008, 04:32:44 pm
I have since found this (http://www.lookcycle-usa.com/keoupgrade/index.html)  on the US web site.

I think an email to Look Europe is in order.

But first, breakfast!
Title: Re: Look KeO pedal recall
Post by: Rhys W on August 14, 2008, 04:54:28 pm
From the link above:

"The recalled pedals comply with CPSC and European safety standards, but your satisfaction and safety come first at LOOK, which is why we will replace your first-generation KEO chromoly axles with a newer, improved design at no cost to you."

Translation: Europeans won't sue us if they fall off their bikes, so it's ok.
Title: Re: Look KeO pedal recall
Post by: Lucky on August 14, 2008, 09:05:04 pm
The recall in the UK appears to be being organised by UK Look importer Fisher Outdoor, details here (http://www.fisheroutdoor.co.uk/direct/images/keo_recall.pdf).
Title: Re: Look KeO pedal recall
Post by: Rhys W on August 14, 2008, 09:44:45 pm
I stand corrected! But it's been kept a bit quiet, don't you think?

Just checked mine - 2007  :thumbsup:
Title: Re: Look KeO pedal recall
Post by: Biggsy on August 27, 2008, 02:53:59 pm
Thought I'd stickify this thread as Look Keo pedals are so popular, and many users won't know about the problem.

Other recalls and major safety issues could be added here for other prodcts, and I would then modify the title.
Title: Re: Product Recall: Look KeO pedals
Post by: rogerzilla on August 28, 2008, 06:37:20 am
Bit of a first, the steel axle being subject to breakage when the TI one isn't.  Conversely, people like TA try not to sell you a TI BB unless you're below a certain weight.
Title: Re: Product Recall: Look KeO pedals
Post by: Biggsy on August 28, 2008, 10:46:10 am
Yes, it was ironic that I avoided the Ti version (at first) because I thought it would be less reliable (as well as more expensive).
Title: Re: Product Recall: Look KeO pedals
Post by: Jasper the surreal cyclist on September 11, 2008, 08:07:57 am
Buggeration, I have two pairs both 2005......(took a while to find a magnifying glass as well).
Title: Re: Product Recall: Look KeO pedals
Post by: FatBloke on September 11, 2008, 03:26:27 pm
I took mine to the lbs about 3 weeks ago.

They're still awaiting the parts and tools!  :-\
Title: Re: Product Recall: Look KeO pedals
Post by: FatBloke on September 25, 2008, 04:14:42 pm
The lbs are expecting the parts early next week!   ::-)

WTS
Title: Re: Product Recall: Look KeO pedals
Post by: FatBloke on October 14, 2008, 10:17:17 am
Still no replacement axles!

 >:(
Title: Re: Product Recall: Look KeO pedals
Post by: FatBloke on October 21, 2008, 08:24:56 am
Another week. Still no pedals!
Title: Re: Product Recall: Look KeO pedals
Post by: FatBloke on November 09, 2008, 08:07:19 pm
Still no pedals!
Title: Re: Product Recall: Look KeO pedals
Post by: Biggsy on November 09, 2008, 08:16:58 pm
That's bad.  Glad I didn't bother with mine in the end.

I just threw the affected axles away and saved the bodies as spares for my other pedals.
Title: Re: Product Recall: Look KeO pedals
Post by: FatBloke on November 09, 2008, 08:18:51 pm
Email to Fisher Outdoor Leisure:-

Quote
In mid August I took my Look KeO pedals to my local bike shop because of a recall to have new axles fitted.

I have now been 3 months without pedals. All the bike shop get when they phone you are "the cheque is in the post" type promises. No replacement axles or tools ever turn up.

I've used Look pedals for 12 years now. I will never use them again, but I want the pedals I own repaired.

Why have I had to wait so long? This is a manufacturing error and the pedals should have been replaced in entirety!

Is there any chance of any action on this soon?

The small claims court is beckoning!

Regards

FatBloke

p.s.  I will be astounded to receive a reply from you!