Author Topic: Genesis Steel Frame Warranty??  (Read 305 times)

Genesis Steel Frame Warranty??
« on: June 21, 2019, 05:00:16 pm »
Anyone got an idea what the warranty is on their steel frames? I can only find reference to carbon and aluminium.
The lower part of both lugs on the steerer/top and down tube, seem to have developed some rusting.
The bike is a 2018 Longitude - 13 months old
Thanks



Torslanda

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Re: Genesis Steel Frame Warranty??
« Reply #1 on: June 21, 2019, 06:06:54 pm »
Can't see any pictures but if it's external corrosion then that is specific to the paint finish, not the frame. The dealer you bought the bike from is your first point of contact.

Seeing as it's a mountain bike you may have difficulty convincing them it's a paint fault, the finish could have easily been damaged riding off-road in muddy conditions or by stone chips and the like.

Worth pointing out that if you are not the original owner of the bike neither the shop nor the manufacturer has any obligation to honour any warranty and that the warranty period is specifically from the original date of purchase. After that it's down to good will from the manufacturer.
VELOMANCER

Well that's the more blunt way of putting it but as usual he's dead right.

Re: Genesis Steel Frame Warranty??
« Reply #2 on: June 21, 2019, 06:37:16 pm »
Thanks, I'll be going over to the dealer tomorrow (I am the original purchaser) to see what they say.
The rust is on both lugs. Under both tubes at the rear of the lugs. There is no welding on that part, so I'm assuming that's how there was water getting in. Given the position of it, it's difficult to see how anyone could say it is caused by damage
I'll try again with a Google Drive link
Downtube
https://drive.google.com/file/d/1-54Lvda-aROvZZMTrznoAmVo0Lbiz7GP/view?usp=sharing

Top tube - obviously this should have been taken horizontally
https://drive.google.com/file/d/1-3frAMbWc4ru6kOr9GoO15LNSuRN9GC4/view?usp=sharing

Re: Genesis Steel Frame Warranty??
« Reply #3 on: June 21, 2019, 07:19:34 pm »
Not protected by the paint?
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Torslanda

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Re: Genesis Steel Frame Warranty??
« Reply #4 on: June 21, 2019, 07:48:54 pm »
I agree about the paint damage, it's not arguable. Just poor application of insufficient paint in production.

I expect Genesis will act all surprised but i'd guess you're not the first to have that issue...
VELOMANCER

Well that's the more blunt way of putting it but as usual he's dead right.

Re: Genesis Steel Frame Warranty??
« Reply #5 on: June 21, 2019, 10:27:07 pm »
Not protected by the paint?
There seems to be a miniscule gap where there is no weld, probably not enough to keep water off unprotected steel

Re: Genesis Steel Frame Warranty??
« Reply #6 on: June 22, 2019, 04:04:18 pm »
Took it back to the shop today. LBS Man took a few pics after saying "Ooh, it is, isn't it"
They'll be getting emailed to Warranty Man/Woman, or I might have to give it to them for further inspection (which is awkward as I use it for commuting)
Best get myself comfortable, it took 8 weeks to get a broken 3 week old saddle swapped  :-[

Torslanda

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  • Just a tart for retro kit . . .
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Re: Genesis Steel Frame Warranty??
« Reply #7 on: June 22, 2019, 04:26:19 pm »

There seems to be a miniscule gap where there is no weld, probably not enough to keep water off unprotected steel

It's not a lug, it's a gusset.  :o Designed to strengthen the joint without losing the 'feel' of a steel frame.
VELOMANCER

Well that's the more blunt way of putting it but as usual he's dead right.

Mr Larrington

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Re: Genesis Steel Frame Warranty??
« Reply #8 on: Yesterday at 08:09:39 am »
Took it back to the shop today. LBS Man took a few pics after saying "Ooh, it is, isn't it"
They'll be getting emailed to Warranty Man/Woman, or I might have to give it to them for further inspection (which is awkward as I use it for commuting)
Best get myself comfortable, it took 8 weeks to get a broken 3 week old saddle swapped  :-[

Sounds like a valid reason for n+1.
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