Author Topic: VM superhub with separate router?  (Read 1341 times)

Re: VM superhub with separate router?
« Reply #25 on: January 12, 2019, 07:04:26 pm »
This is the official VM advice on the matter:

Quote
When active, Modem Mode disables the wireless and routing functions of your Super Hub so you can use your own wireless router. For more information please visit http://www.virginmedia.com/help.
Active Ports & Connections

When in Modem Mode, only one Ethernet port will be active on your Super Hub, so when using your own router make sure it's connected to the active port.. Alternatively, connect a computer or games console directly to this port. When you are in Modem Mode, to access the Main Menu type 192.168.100.1 in your internet browser.

This is as I thought and how I configured things.  Only when the Superhub had rebooted from the switch to modem mode no connection could be made with the (supposedly active) ethernet port, either to the new router or directly to the desktop Mac (which couldn't even log into the Superhub on 192.169.100.1 to run diagnostics).

Kim

  • 2nd in the world
Re: VM superhub with separate router?
« Reply #26 on: January 12, 2019, 07:13:43 pm »
Was the new router configured to do routing?  And was its WAN port appropriately configured (presumably to be a DHCP client, or something)?
To ride the Windcheetah, first, you must embrace the cantilever...

Re: VM superhub with separate router?
« Reply #27 on: January 12, 2019, 07:28:20 pm »
Was the new router configured to do routing?  And was its WAN port appropriately configured (presumably to be a DHCP client, or something)?

Never got to the point where I could access any settings on the new router, Kim.

Kim

  • 2nd in the world
Re: VM superhub with separate router?
« Reply #28 on: January 12, 2019, 07:30:28 pm »
Was the new router configured to do routing?  And was its WAN port appropriately configured (presumably to be a DHCP client, or something)?

Never got to the point where I could access any settings on the new router, Kim.

Well you need to do that first, obviously.
To ride the Windcheetah, first, you must embrace the cantilever...

Re: VM superhub with separate router?
« Reply #29 on: January 12, 2019, 07:38:23 pm »
I read what happened as the Superhub died when it went into Modem mode. (note: it is supposed to re-boot to enter that mode)

You should still be able to get to your new router to see what is happening, you should have been able to see it and set it up even if it couldn't get to the outside world

Re: VM superhub with separate router?
« Reply #30 on: January 12, 2019, 07:45:55 pm »
I read what happened as the Superhub died when it went into Modem mode. (note: it is supposed to re-boot to enter that mode)

Yes, that's what happened.  After the reboot (which happens automatically) no connection from the supposedly active ethernet port.


You should still be able to get to your new router to see what is happening, you should have been able to see it and set it up even if it couldn't get to the outside world

The browser(s) on my ethernet-cabled Mac Pro weren't able to connect to 192.168.0.1 (supposedly the correct new address for the router - Superhub address should have been 192.168.100.1 which I couldn't connect to either).

Kim

  • 2nd in the world
Re: VM superhub with separate router?
« Reply #31 on: January 12, 2019, 07:49:49 pm »
You should still be able to get to your new router to see what is happening, you should have been able to see it and set it up even if it couldn't get to the outside world

The browser(s) on my ethernet-cabled Mac Pro weren't able to connect to 192.168.0.1 (supposedly the correct new address for the router

Forget about the Superhub and solve this problem first.  If you can't reach the router, you're not going to be able to reach whatever's beyond it.

(It may be as simple as rebooting the Mac so it re-DHCPs its network configuration.)
To ride the Windcheetah, first, you must embrace the cantilever...

Re: VM superhub with separate router?
« Reply #32 on: January 12, 2019, 07:53:28 pm »
....and you can do this without connecting it to your network.


Start by doing a factory reset as page 62 https://static.tp-link.com/Archer_C2(EU)_V3_UG_1475912206443h.pdf

Then, without connecting anything to your network, try to get to the configuration screen.

Re: VM superhub with separate router?
« Reply #33 on: January 12, 2019, 07:54:46 pm »
OK.  Thanks both - much appreciated.  Will have another go later.  Had enough for today  ;)

Re: VM superhub with separate router?
« Reply #34 on: January 12, 2019, 08:02:54 pm »
when you get round to it, remember the SH takes ages to come up!

Re: VM superhub with separate router?
« Reply #35 on: January 12, 2019, 08:04:18 pm »
when you get round to it, remember the SH takes ages to come up!

Indeed!  One of the (many) reasons I begrudge having to reboot it so often. ;)

Re: VM superhub with separate router?
« Reply #36 on: January 13, 2019, 08:59:18 am »
I've run a Superhub 2 in modem mode for eons.

And just 3 weeks ago, because I was setting up monitoring on my mothers home network so that I can be alerted when there's a problem (instead of waiting until my next visit, at which point she casually drops into the conversation X isn't working), I wanted to put her network into an IP range I don't use anywhere else.

Steps:
1) Buy a TP-LINK Archer of some description, not dissimilar to yours
2) Plug the TP-LINK Archer into a power supply
3) Connect my laptop to the TP-LINK Archer via ethernet (wiFi disabled) and configure the SSID/password/IP range
4) Unplug my laptop from the TP-LINK Archer and plug it into the Superhub 3
5) Connect to the web interface on the Superhub 3 and put it into modem mode
6) Unplug the laptop from the Superhub 3
7) Plug the WAN port on the TP-LINK Archer into the right port (only one of them works) on the Superhub3
9) Enable WiFi on the laptop, choose the new SSID and type in the password - check connectivity

It just worksTM

I see that you have 24 Wi-Fi clients. This is at the top end of what I've seen consumer grade access points do. I suspect this might have been a factor in your Superhub WiFi being problematic - at least pop WiFi Analyser onto your phone and ensure you are using Wi-Fi channels with least contention with other Wi-Fi networks. If possible, evenly distribute your devices between 2.4 and 5Ghz.

A Few Apples Short of a Strudel

Re: VM superhub with separate router?
« Reply #37 on: January 13, 2019, 09:55:08 am »
Thanks Afasoas - that's all really useful advice and I'll give it a go at some point when I have time.  I'd be interested on your view on the relative merits of the superhub 2 vs 3.  I've read some very negative reviews of the 3, to the point where I'm reluctant to move over to the one that's being sent to me next week.

Regarding spreading devices evenly between 5 & 2.4Ghz networks - unfortunately the vast majority of them only operate on 2.4Ghz.  In fact I can only think of 2 which will work on 5Ghz (MacBook Pro and Samsung S8).

Re: VM superhub with separate router?
« Reply #38 on: January 13, 2019, 07:55:24 pm »
There are some issues with the SH3's Intel Puma chipset which cause latency - I believe there has been a firmware upgrade to partially address the issue.
If no one in your household is gaming, then it's probably not a concern.

The SH3 of course will allow in future for higher up/download speeds.

The general advice on that matter is keep the SH2 for gaming etc.
A Few Apples Short of a Strudel

DaveJ

  • Happy days
Re: VM superhub with separate router?
« Reply #39 on: January 13, 2019, 08:24:51 pm »
I have a vague memory that once it is in modem mode, only port 4 works, and so thats where you need to connect the new router.  Having said that I can't find anything on the Virgin web site to back it up.

I've run my SH2ac with a couple of different routers, currently with a Ubiquiti Edgerouter-X, and the cable from the SH2ac is in the lowest ethernet socket (1 at the top I think, 4 at the bottom).

Re: VM superhub with separate router?
« Reply #40 on: January 13, 2019, 08:25:48 pm »
I have a vague memory that once it is in modem mode, only port 4 works, and so thats where you need to connect the new router.  Having said that I can't find anything on the Virgin web site to back it up.

I've run my SH2ac with a couple of different routers, currently with a Ubiquiti Edgerouter-X, and the cable from the SH2ac is in the lowest ethernet socket (1 at the top I think, 4 at the bottom).

Yes, that's the one I've tried using.  It flashes blue when a connection is made to indicate it's (theoretically  ::-)) active.

Gattopardo

  • Lord of the sith
  • Overseaing the building of the death star
Re: VM superhub with separate router?
« Reply #41 on: January 14, 2019, 04:25:38 pm »
SH3 is crap, VM sent me two to cure the no wireless problem.  Sorted by forcing the router into modem mode and tweaking the line settings.

Line settings are on line to try.

Re: VM superhub with separate router?
« Reply #42 on: January 15, 2019, 12:45:51 am »
I have a vague memory that once it is in modem mode, only port 4 works, and so thats where you need to connect the new router.  Having said that I can't find anything on the Virgin web site to back it up.

I've run my SH2ac with a couple of different routers, currently with a Ubiquiti Edgerouter-X, and the cable from the SH2ac is in the lowest ethernet socket (1 at the top I think, 4 at the bottom).

Yes, that's the one I've tried using.  It flashes blue when a connection is made to indicate it's (theoretically  ::-)) active.

It's the port closest to the DOCSIS (Coax) connection I believe ...
A Few Apples Short of a Strudel