Author Topic: PBP Garmin File Upload Issue - Can anyone help?  (Read 2505 times)

PBP Garmin File Upload Issue - Can anyone help?
« on: August 24, 2019, 06:11:09 pm »
Hi All,

I completed PBP on Thursday and was diligently managing the Garmin throughout, my current issue is that the file has uploaded to Garmin Connect but has not synced over to Strava, and will not upload from file to Strava either. Below is a list of all the options I have already tried without success in uploading to Strava. I have a ticket open with Strava, but not hearing any news on it thus far. If anyone has the skills to look into the .fit file and help me understand/fix whatever is preventing the upload, I would be hugely grateful for their attention. After such a hard ride, this is totally doing my head in. Please can anyone help me?

1. Garmin synced to Garmin Connect OK, and I can see the ride on Garmin absolutely fine.

2. Garmin Connect did not push out to Strava.

3. Followed troubleshooting for sync issues - de-linking the Garmin and Strava accounts, deleting the ride file from Garmin, and then re-linking the accounts and again syncing the ride file to Garmin Connect (in the hope that it would then push out to Strava - it didn't).

4. Got back to the UK and tried to upload to Strava from file. It attempts to analyse and match segments without the green bar ever going all the way to the right, then it indicates the status as 'Done' but the green bar will not go all the way to the right and the 'Save & View' button does not become active. I waited a long time for this to complete, but no change in status.

5. Exported the .fit file from Garmin Connect and tried to upload to Strava from file. Got a message in Strava saying that the file I am trying to upload is a duplicate of an uploading activity (2805565932).

6. I tried the fitfiletools time adjust to modify the start time to 1 minute before the original file (to differentiate from the original file that Strava indicates already exists). When I upload this file, the same as the original upload happens. It attempts to analyse and match segments without the green bar ever going all the way to the right, then it indicates the status as 'Done' but the green bar will not go all the way to the right and the 'Save & View' button does not become active.

7. Next I tried converting the .fit file to a .gpx file and uploading the .gpx file to Strava. I get the duplicated message again (duplicate of an already uploading activity (2805565932).

8. Wait to hear back from Strava.....

Well done to all who attempted PBP, and of course to those who completed too. This was my first and it was a real challenge.

I would really appreciate any help with the above, apologies for the long post.

Cheers,

Andrew.

Zed43

  • prefers UK hills over Dutch mountains
Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #1 on: August 24, 2019, 06:22:43 pm »
Followed the same steps (well, different strategy for step 6) with the same results. Have openend a ticket with Strava yesterday which resulted in a canned response and nothing useful. Since I actually pay for Strava I am not pleased with this.

I have seen people putting their complete (1220km) PBP ride on Strava, so it's not that the sheer size is a problem.

zigzag

  • unfuckwithable
Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #2 on: August 24, 2019, 06:40:07 pm »
i've got exactly the same issue and tried the same steps with the same results (i could have written the op word for word!). not sure how to proceed from where i am (i.e. stuck).
one thing i've noticed that the file in garmin connect cannot be exported as a tcx file for manual upload to strava (other rides can) - it displays a http 500 error. can it be a problem on garmin connect side?

andyp

  • Andrew Preston
Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #3 on: August 24, 2019, 06:48:18 pm »
it may be that the rides you see on strava have been uploaded directly - that's how I got mine up there (I have never used Garmin connect).

A German friend of mine has the same problem and in an attempt to solve it, deleted the file from Garmin connect, but then found the Garmin site now won't allow him to reupload it saying the file already exists, so now he can't see it anywhere!?!

Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #4 on: August 24, 2019, 06:50:13 pm »
same issue here but with a Wahoo. also tried modifying the start time to no avail. I started a ticket with Strava on Thursday but no response. even included the full file I want uploading. very, very annoying.

Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #5 on: August 24, 2019, 07:02:29 pm »
i've got exactly the same issue and tried the same steps with the same results (i could have written the op word for word!). not sure how to proceed from where i am (i.e. stuck).
one thing i've noticed that the file in garmin connect cannot be exported as a tcx file for manual upload to strava (other rides can) - it displays a http 500 error. can it be a problem on garmin connect side?

Yes, I also had this.

Diesel

  • or Richard
Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #6 on: August 24, 2019, 08:48:20 pm »
Wish I'd seen this earlier.... to cut a long story short as I'm in the same boat

- Wahoo won't upload/sync to Strava
- I downloaded the GPX fle and uploaded his manually to Strava
- It didn't sync
-Retry and get the "file I am trying to upload is a duplicate of an uploading activity" message

Now stuffed. It might sort itself and appear at some point, but given the number of occurences I doubt it

So its not a Garmin issue, has happened with Wahoo as well, so problem likely to lie with Strava

If anyone resloves - please update this thread! Good luck all

Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #7 on: August 24, 2019, 09:40:13 pm »
Same here.

Tried to ipload wedenesay early afternoon. Logged a support request same evening.
The will mail you a lot of useless instructions you will need to thick unhelpfull to get to next stage.

The will then after another two days send you the same rubissh instructions again.

Hello,

Quote
You're receiving this message because you have created multiple support requests. In order to simplify this process, we are merging your questions/feedback into one ticket. Your Premium Status has been included in this merge so your request will still be in line to receive a response and will be handled in the order it was received.

If you need to add any additional information to your request, please do so in the ticket number below.

Thanks for your patience!

Best,
The Strava Support Team
Quote


So basically you just get copy paste rubbish from them  :sick:  :sick:.

So they have just send computed reply's till now so I replied the following which I guess will be read somewhere in October by a non computer if lucky ;)

Quote
Dear,

Can you instead of sending me generic reply's who are only annoying and irritating me more just treat my query and solve it? Its now been over three days I have already found easily ten people having the same propblem. Starting to get vocal on the internet. What must we do to actually get treated correctly as a paying customer and not been just send generic copy paste answer? Must we get very vocal on facebook and twitter or can you just look into the issue correctly?

Kind regards

a probably soon to be former client who is getting close to recommend that to his friends to.

Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #8 on: August 25, 2019, 05:31:42 am »
I have the same issue. It we t from GC to RideWithGPS but not GC to Strava. Now same error regarding duplicate upload on manual upload and no response to my support ticket request. I am currently a Strava Summit member but may reconsider that when the renewal is due

Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #9 on: August 25, 2019, 06:10:32 am »
I uploaded mine direct, I've always had problems with Connect.  I did have to stitch 6 files together first though which has caused problems in the past but thankfully not this time.

Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #10 on: August 25, 2019, 07:32:03 am »
What I don't understand is that the file must be OK, as for me it is displaying in Garmin Connect with no issues. I wonder why it is not working with Strava.... just so frustrating.

jiberjaber

  • ... Fancy Pants \o/ ...
  • ACME S&M^2
Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #11 on: August 25, 2019, 08:27:02 am »
+1 here, ticket raised, bit frustrating!
Regards,

Joergen

Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #12 on: August 25, 2019, 08:58:40 am »
I've got 3/4 of the ride that sync'ed automatically up on strava but the other half, which was saved correctly, did not sync.

I've got a ticket with strava but I'm not holding out much hope that it will be resolved so I've put the part of the ride up that I have.


Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #13 on: August 25, 2019, 09:07:17 am »
+1 here, ticket raised, bit frustrating!

Same here. I remember many of us has problems with the LEL uploads too.

It seems hard to work around. It's possible to convert the .fit file to a GPX using GPSBABEL (my thought was this could be simplified and uploaded) - but all the sensor data is lost, which I want to retain!

RWGPS imported the ride okay, so I tried to export a TCX history file with the thought of uploading this to Strava, since it retains sensor data. But this causes a timeout and RWGPS support have responded that this is because the file "is very large". No shit.

Obviously these services are more suited to weekend warriors than us serious cyclists  ;)

Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #14 on: August 25, 2019, 10:01:06 am »

I tried the ridewithgps route too. No dice.

Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #15 on: August 25, 2019, 10:11:51 am »
I've fixed Strava upload, at the expense of lost cadence / HR in Strava. Not really an issue as this is available to me in RWGPS / GC (even though I used a Wahoo...).

Sorry I don't have time to write a full method however here is a summary:

1. Combine multiple FIT files and eventually get this into RWGPS (or maybe it was GC first - did this yesterday).

2. Export as GPX

3. Used https://simple-gpx.herokuapp.com with 2m resolution to reduce GPX to around 1.9MB (this stripped cadence/HR - will look at writing my own tool in the future or talking to Phil...)

4. Attempted Strava upload - again reported file already existed (ticket etc. raised yesterday)

5. Offset all timestamps by 1 hour. THIS SOLVED IT. I'm sure there must be an online tool to do this, I didn't have time to find one but this isn't too tricky in Python,

Here is my simple script for doing the conversion:

(click to show/hide)


Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #16 on: August 25, 2019, 10:14:25 am »
 :demon: VICTORY  :demon:

I managed to find the reason and a relatively easy work around:

Looking for Strava's addres to bill them for my sunday morning overtime.

I would like to thank my russian friend Vladimir for borrowing me his STRAVA account to test the files without beiing blocked by the pending file on mine.

Its the sheer data size that gives the problem, i used Vladimirs account and the complete file jammed again on manual upload. Suspection a faulty bit I then cut the file in three slightly overlapping sections to find the faulty part but all three worked so the basic data seems fine.

Depending on your ride time and amount of sensors you will need two(I got away with two) or three files(I suggest cutting at a sleep or longer rest stop).

use the section remover from fit tools https://www.fitfiletools.com/#/remover to cut half or two thirds of the later part of the data away and save the file, You can already upload this one to Strava.

Do the same for the next section, do not immediately upload this file, it will have the same time stamp and be seen as a duplicate even whilst the route is completely different(Itried). You run it through fitfilestools again this time with the timestampadjuster tool https://www.fitfiletools.com/#/adjuster#view . Choose a new start time I suggest relatively close to the real times you started this part of the ride.

Good luck and let me know if it worked.


Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #17 on: August 25, 2019, 10:14:57 am »
RWGPS is showing something very odd with my files: my full PBP file which I combined using fitfiletools (https://ridewithgps.com/trips/39041788) is only showing data for the first 1101km - which is where I stopped my ride, but the map shows a track all the way back to the start.

If I upload separately, it shows https://ridewithgps.com/trips/39042179 and https://ridewithgps.com/trips/39042154

Weird.

Interestingly my Strava stats are showing my multiple PBP attempted uploads in my total distance for this year, but they're not appearing anywhere on my profile.It's also giving "--" for longest ride.

Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #18 on: August 25, 2019, 10:16:50 am »
I've fixed Strava upload, at the expense of lost cadence / HR in Strava. Not really an issue as this is available to me in RWGPS / GC (even though I used a Wahoo...).

Sorry I don't have time to write a full method however here is a summary:

1. Combine multiple FIT files and eventually get this into RWGPS (or maybe it was GC first - did this yesterday).

2. Export as GPX

3. Used https://simple-gpx.herokuapp.com with 2m resolution to reduce GPX to around 1.9MB (this stripped cadence/HR - will look at writing my own tool in the future or talking to Phil...)

4. Attempted Strava upload - again reported file already existed (ticket etc. raised yesterday)

5. Offset all timestamps by 1 hour. THIS SOLVED IT. I'm sure there must be an online tool to do this, I didn't have time to find one but this isn't too tricky in Python,

Here is my simple script for doing the conversion:


So we now have two options you guys can use  fittools for the timesstamp, no need to try an hour I got away with a few minutes just use your official group start time IMO

frankly frankie

  • I kid you not
    • Fuchsiaphile
Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #19 on: August 25, 2019, 10:50:47 am »
Its the sheer data size that gives the problem,

No!  Who knew.
"This is a complex subject, with a need for more than one highlighter pen."

quixoticgeek

  • Mostly Harmless
Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #20 on: August 25, 2019, 10:53:57 am »


How big is the actual file you're uploading to strava?

Sounds like strava has a poorly thought through max file upload size. Probably from the same sort of thinking that causes a lot of garmins to not like longer rides. "But who would have a ride that long? Noone does a 1200km ride and upload it in one go..."

J
--
Beer, bikes, and backpacking
http://b.42q.eu/

Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #21 on: August 25, 2019, 11:04:23 am »


How big is the actual file you're uploading to strava?

Sounds like strava has a poorly thought through max file upload size. Probably from the same sort of thinking that causes a lot of garmins to not like longer rides. "But who would have a ride that long? Noone does a 1200km ride and upload it in one go..."

J
Quite some people rode it as one ride without sleep ;), I must admit I had one long beauty sleep after 700K.

The garmin file is 8MB and doesn't want to go through, My fittools created halves are 6.7MB each but sail through fine.

stefan

  • aka martin
Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #22 on: August 25, 2019, 11:11:59 am »
RWGPS is showing something very odd with my files: my full PBP file which I combined using fitfiletools (https://ridewithgps.com/trips/39041788) is only showing data for the first 1101km - which is where I stopped my ride, but the map shows a track all the way back to the start.

If I upload separately, it shows https://ridewithgps.com/trips/39042179 and https://ridewithgps.com/trips/39042154

Weird.

Interestingly my Strava stats are showing my multiple PBP attempted uploads in my total distance for this year, but they're not appearing anywhere on my profile.It's also giving "--" for longest ride.

"Refresh Stats" in my profile sorted out the issue about showing multiple attempted uploads in total distance and "-- " for longest ride after some failed upload attempts.

I've not tried re-uploading yet as I am getting a bit of help from a forumite considerably more technically expert than me in stitching together various bits of my track.
Member no. 152 of La Société Adrian Hands

quixoticgeek

  • Mostly Harmless
Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #23 on: August 25, 2019, 11:13:11 am »
Quite some people rode it as one ride without sleep ;), I must admit I had one long beauty sleep after 700K.

The garmin file is 8MB and doesn't want to go through, My fittools created halves are 6.7MB each but sail through fine.

.fit files seem to be pretty damn efficient then. Just noticed the .fit file for last weekend's 300 is 1.8M, where as the GPX is 14M.

I wonder what arbitrary dice roll strava used to decide on the upload limit...

J
--
Beer, bikes, and backpacking
http://b.42q.eu/

citoyen

  • Cat 6 Racer
Re: PBP Garmin File Upload Issue - Can anyone help?
« Reply #24 on: August 25, 2019, 11:18:23 am »
.fit files seem to be pretty damn efficient then. Just noticed the .fit file for last weekend's 300 is 1.8M, where as the GPX is 14M.

Surely there’s no need for the GPX file to be anything like that big, even for a 1200km ride? Is it not possible to run it through eg Phil W’s simplegpx tool to strip out extraneous data?