Author Topic: Windows 10 Screen sharing - for support  (Read 323 times)

Jaded

  • The Codfather
  • Formerly known as Jaded
Windows 10 Screen sharing - for support
« on: June 29, 2020, 05:21:26 pm »
A question for the Windows users, is there a simple screen sharing solution that doesn't need software installation - like the screen sharing in Messages for OSX?
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fuaran

  • rothair gasta
Re: Windows 10 Screen sharing - for support
« Reply #1 on: June 29, 2020, 06:16:15 pm »
Yes, it has Windows Remote Assistance built in.

Or Windows 10 also has Windows Quick Assist. Seems that is similar thing, though you need to sign in to a Microsoft account to use it.

Jaded

  • The Codfather
  • Formerly known as Jaded
Re: Windows 10 Screen sharing - for support
« Reply #2 on: June 29, 2020, 07:53:15 pm »
Ok, sounds interesting. Do both ends need to have a MS account?

Thanks
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frankly frankie

  • I kid you not
    • Fuchsiaphile
Re: Windows 10 Screen sharing - for support
« Reply #3 on: July 01, 2020, 02:50:10 pm »
If you just need someone to see what you're seeing you could do it via Zoom.
It's not dark yet but it's getting there.

Jaded

  • The Codfather
  • Formerly known as Jaded
Re: Windows 10 Screen sharing - for support
« Reply #4 on: July 01, 2020, 03:03:04 pm »
It's Zoom we are trying to sort out!  ;D
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Re: Windows 10 Screen sharing - for support
« Reply #5 on: July 02, 2020, 07:36:06 am »
As well as the built in version pretty much all the commercial ones have free versions.  They are incredibly easy to use.  Teamviewer is one I have seen used by a support team and i have splashtop paid version for accessing files remotely.

Re: Windows 10 Screen sharing - for support
« Reply #6 on: July 02, 2020, 08:32:41 am »
It's Zoom we are trying to sort out!  ;D

You can't do account elevation in Zoom for any task that needs aministrative privileges. I don't think there are any cheap/free/easy options that actually work.

I would, for close relatives, install a Firewall at their location and put a VPN server on it and then enable Remote Desktop on their PC. You can then use Remote Desktop Shadowing. There's a disadvantages here in investing time/money up front, requiring Windows 10 Pro and also requiring a Windows PC at home.

If you can spare £40 a month (annual subscription) there is GoToAssist. If it's a one off, a monthly subscription is £50. Spendy but it works - you can put a session in `Admin Mode` if you have administrator credentials and then you will be able to see the User Account Control dialog when it is displayed and any windows which are elevated.
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Re: Windows 10 Screen sharing - for support
« Reply #7 on: July 02, 2020, 11:01:29 am »
Teamviewer is free for personal use.

https://www.teamviewer.com/en/

I use it to support some relatives who are no good with computers.
I think you'll find it's a bit more complicated than that.