Jasmijn Muller won Race Around The Netherlands 2020 on one. Darren Franks did the TransAM on one, but had the frame fail, laverack sent him a new one while he was on the road, he swapped everything across. Excellent customer service.
J
I wonder if there is a link between social media exposure and responsiveness?
I've not had a frame failure but I have had other warranty issues.
Principle of which was initially resolved the first time (Apr 2018), the second time (Apr 2019) eventual resolved and on the third occasion I was left to have to buy new wheels 2 weeks before PBP (Aug 2019) and it took until November 2020 to be resolved where I had to deal with their supplier direct after I took to one of their FB posts in order to get attention to my unresolved issue.
My experience of customer service was OK in the first year or so, but tailed off significantly - given the cost of the bike it felt that they were shooting for Lexus level of cust service & product, but delivering at best a VW experience.
Nice bike, certainly comfortable over distance (both LEL & PBP) and the new frames now has some (additional cost) improvements to hide cables etc.
Could do with a slightly longer chain stay so you don't have to cut part of the rear guard away to allow fit around the front derailleur band and accommodate the advertised tire width + guards.
Would I buy again?
The ability to test the bike out was one of the things I was interested in, the test ride was good and was one of the things that swung it for me to make the purchase.
Initial lead time vrs actual delivery was quite late, I ended up going to collect the built bike in order to get a few weeks of riding it before LEL. It was supposed to be due April when I ordered it! It was explained to me at the time that they are a smaller company than the others using the same fabrication factory so get bumped by the larger customers.
On customer service (relative to cost of whole bike) probably not, but there may be extenuating circumstances behind the service I received but I didn't get any info back for over 3 months after asking about availability and cost of a replacement hanger bracket until I went down the complain on social media route.
On the bike itself. At the time yes, (and it still remains a great looking bike) but a year later though there were other bikes on the market providing more tire clearance for example (inc their own Grit) but that's the nature of the evolution of bike trends....
Hope that helps.
