Recently my mother bought a new iMac. It's in an room with 2 other iMac's , all connected by ethernet to a BT Home Hub.
When I set it up for her I made sure it was able to connect to her online bank account at Lloyds. She's been OK with this for a month.
In the last week she's been unable to connect. She goes to the website, inputs her log on details & the system gives her a one time log on code. It then calls her landline & she has to input this code via the phone keypad to authenticate. She gets to this stage & it doesn't work, she gets an error message on screen.
I went around tonight & sat with her while she did this. It didn't work, and for some reason the home hub appeared to lose connection at the final stage. We then tried this with another iMac on the same LAN & the same thing happened.
I got my iPhone out, disabled wifi & was able to follow the same procedure , using her ID & passwords & log onto her account.
Has anyone experienced anything like this before, and if so what was the fix ? IP address concerned is xxxxx which is BT ADSL.
I can see that I'm going to spend a lot of time trying to locate a suitable droid in Lloyds , while being told as I'm not the account holder they can't help me!