@soretween (oh and others) update to rant. Contacting the support druid on the farcebook messenger - because on the phone they said why not using farcebook messenger as it will be faster than the phone (which is it not as first time I did I gave up waiting and called, hung around waiting and dealt with them on the phone, which took about 45min, before they came back to me, about an hour later, on farcebook messenger) - where they do no read history of our chats at all, so therefore had to explain it to them again.
The issue is that we upgrade to Fibre but is getting slower speeds and more drops outs than when we were on broadband. e.g pay for more and get less. Had the BT openreach engineer around and get the all clear on the hardware, so lets see. Because the loong delay in the messages responses on farcebook, I just played along and did what they asked me to do and updated them about what is happening here. So they still send me down the line of testing x,y,z and restarting even when I have already done that and these tests resulted in the engineer call out (could have seen that in the history from yesterday). I also told them that the two most used PCs in the house are on LAN yet their test said I would be a good idea to change the WiFi channels as they are crowed. Which 2.4Ghz is, about 20-25 other on each channel, but 5Ghz there is about 5 on all the the channel, got the 5Ghz able router to get away from over crowding ...
and so we are going around in circles ...