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Rate them

Excellent
39 (79.6%)
Good
6 (12.2%)
Ok
3 (6.1%)
Bad
1 (2%)
Awful
0 (0%)

Total Members Voted: 36

Author Topic: Hubjub  (Read 16870 times)

Jakob

Hubjub
« on: May 06, 2008, 10:04:04 pm »
Hubjub, whilst catering mostly to the NJS/Hipster market, is simply one of the best innernet shops in the world, if you ask me. Prices are just slightly more expensive than importing it yourself, but Will simply provides the best customer service in the world.
 Just mailed him at 9:30pm, had a (positive) reply by 9:45pm. Small personal notes, freebie stickers, etc is just extras on top.

border-rider

Re: Hubjub
« Reply #1 on: May 06, 2008, 10:06:52 pm »
Seconded

Will is a very nice chap, and will go the extra mile.  He got me a bizarre 26 T sprocket :)

Gus

  • Loosing weight stone by stone
    • We will return
Re: Hubjub
« Reply #2 on: May 06, 2008, 10:27:58 pm »

They send small parts oversea without extra charging
and the customer service really works well

Charlotte

  • Dissolute libertine
  • Here's to ol' D.H. Lawrence...
    • charlottebarnes.co.uk
Re: Hubjub
« Reply #3 on: May 07, 2008, 09:33:04 am »
Within reason (and I'm thinking Phil Brompton hubs might be a little harder) Will can get you pretty much anything fixed/singlespeed that's on the market.  I should imagine that a large portion of his sales are of stuff that's not on the site. 

He's a really nice bloke and as people have already said, offers just about the best service going.

Hugely and highly recommended  :)
Commercial, Editorial and PR Photographer - www.charlottebarnes.co.uk

Re: Hubjub
« Reply #4 on: May 07, 2008, 09:35:08 am »
There's always a cheery note handwritten on my delivery notes - even referring to stuff I bought previously. An Excellent from the Norfolk judge  :thumbsup:.

Re: Hubjub
« Reply #5 on: May 07, 2008, 09:45:08 am »
The only thing Will ever failed me on was a really obscure Nitto stem adapter, which I ended up buying from the US.  Everything else not listed he managed to find in about a week (ENO hub with 36h drilling, tiny EAI 14T sprocket, short Sugino cranks).

Hubjub justifies its existence solely by selling single chainring bolts - amazingly hard to find elsewhere.

And Darkness and Decay and the Coronavirus held illimitable dominion over all.

Re: Hubjub
« Reply #6 on: May 07, 2008, 09:46:17 am »
wotsited.  Just bought some stuff from them and they were great to deal with. Didnt realise it was just one guy.

Re: Hubjub
« Reply #7 on: May 07, 2008, 09:52:20 am »
Will is great.

Immediate response to emails. Check.
Speedy delivery of goods. Check.
Hand written note on delivery. Check!

Very excellent  :thumbsup:
Those wonderful norks are never far from my thoughts, oh yeah!

Mr Larrington

  • A bit ov a lyv wyr by slof standirds
  • Custard Wallah
    • Mr Larrington's Automatic Diary
Re: Hubjub
« Reply #8 on: May 07, 2008, 11:13:33 am »
I bought assorted Stuffs from Hubjub when putting Depravo together.  A while later I got an umprompted e-mail asking how Depravo was getting on :thumbsup: :thumbsup:
External Transparent Wall Inspection Operative & Mayor of Mortagne-au-Perche
Satisfying the Bloodlust of the Masses in Peacetime

border-rider

Re: Hubjub
« Reply #9 on: May 07, 2008, 11:16:30 am »
He was the creator of 63xc.com.  Sadly missed :(

Re: Hubjub
« Reply #10 on: May 07, 2008, 11:43:10 am »
Quote
There's always a cheery note handwritten on my delivery notes

Yes, I like this a lot  :D

blackpuddinonnabike

Re: Hubjub
« Reply #11 on: May 07, 2008, 11:51:16 am »
Just ordered some handlebars for the Kaff from Will. Got a large proportion of the Peacemaker bits from Hubjub (including the frame itself). Always very impressed.

Pingu

  • Put away those fiery biscuits!
  • Mrs Pingu's domestique
    • the Igloo
Re: Hubjub
« Reply #12 on: May 07, 2008, 12:18:12 pm »
Quote
There's always a cheery note handwritten on my delivery notes

Yes, I like this a lot  :D

Me too  :)

Jakob

Re: Hubjub
« Reply #13 on: May 14, 2008, 10:30:21 pm »
I managed to lose a front track nut on the way home today. Email Will around 9pm to see if he got some in stock, get a reply 10 mins later, enabling a custom order for 1 nut (normally sold in pairs).
Simply can't get better service.

Re: Hubjub
« Reply #14 on: June 10, 2008, 12:36:49 pm »
This guy is a sweetie isn't he. On the advice of Brixton Cycles, I ordered a Nitto stem from him on Saturday, and sent an email asking for it to be sent to work (big problems with my home post at the moment).

On Monday I got a nice email saying that officially he wasn't supposed to send it outside the billing address because the bank didn't like it, but unofficially it was fine. The Nitto stem arrived today (with handwritten note), so fingers crossed it has the desired effect.

Re: Hubjub
« Reply #15 on: August 22, 2008, 12:36:07 pm »
Will is great.

Immediate response to emails. Check.
Speedy delivery of goods. Check.
Hand written note on delivery. Check!

Very excellent  :thumbsup:

Handwriten note on delivery asking after the usefuless of a previous order, Check.

Excellent above and beyond
[Quote/]Adrian, you're living proof that bandwidth is far too cheap.[/Quote]

Gus

  • Loosing weight stone by stone
    • We will return
Re: Hubjub
« Reply #16 on: August 22, 2008, 02:04:51 pm »

Last time I ordered at Hubjub, it took 2 weeks for the parcel to arrive.
I thought something had gone wrong, because normally it only take 3-4 days.

Royal mail had shipped my order  to Canada instead of Denmark.  ::-)

Very friendly and helpful email service.

Re: Hubjub
« Reply #17 on: August 22, 2008, 02:07:54 pm »
I've only had reason to use them once, but it was an excellent experience.

Valiant

  • aka Sam
    • Radiance Audio
Re: Hubjub
« Reply #18 on: August 22, 2008, 10:41:28 pm »
Oh he is wonderful, when I was building up Freyja he was a huge help in finding things, on several occasions he even passed me onto another site becuase they had them cheaper than what he could but I still gave him my business. Great site, superb customer service.
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αdαmsκι

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  • Look haggard. It sells.
Re: Hubjub
« Reply #19 on: October 21, 2008, 04:41:46 pm »
I used these guys for the first time for a couple of small items.  I got the order sent to the house opposed to work because it would fit through the letterbox.  A couple of days after ordering the stuff I got a note from Royal Mail telling me that the package had to be signed for - grrr. If I'd had known that then I would have got the order posted to work because it takes ages to pick anything up from our sorting office.  Anyway, I got what I'd ordered and little hand written note and it seems like quality stuff.  Happy happy.
What on earth am I doing here on this beautiful day?! This is the only life I've got!!

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ChrisO

Re: Hubjub
« Reply #20 on: December 03, 2008, 06:18:34 am »
It's hard to do justice to just how brilliant HubJub is.

I've previously had excellent service and have just been emailing Will to get advice on parts. It's not just the immediate response and attention to detail but that he just seems so interested.

Specialist providers, especially niche experts or even the average bike shop, are so often patronising to anyone whose requests don't rise above the mundane.

Will seems to care as much about a lockring tool as about the most obscure Japanese componentry.

Re: Hubjub
« Reply #21 on: February 18, 2009, 11:04:06 am »
Another big :thumbsup: for hubjub.  Will just sent me replacement track nuts (the old ones are rusty, and he doesn't stock fancy 3/8" ones, so sourced a cheap set for me) for a three year old hub, free of charge.

Re: Hubjub
« Reply #22 on: August 18, 2010, 05:23:21 pm »
Ordered two sprockets yesterday morning - got 'em this morning.

Brilliant.

Mr Larrington

  • A bit ov a lyv wyr by slof standirds
  • Custard Wallah
    • Mr Larrington's Automatic Diary
Re: Hubjub
« Reply #23 on: August 19, 2010, 09:28:10 am »
Ordered two sprockets yesterday morning - got 'em this morning.

Brilliant.

Doubly so since they've just moved premises.
External Transparent Wall Inspection Operative & Mayor of Mortagne-au-Perche
Satisfying the Bloodlust of the Masses in Peacetime

citoyen

  • Occasionally rides a bike
Re: Hubjub
« Reply #24 on: August 19, 2010, 09:44:34 am »
I've only used them once and they sent me a 1/8" sprocket instead of the 3/32" one I'd ordered. I checked the order carefully and it wasn't my mistake. Meh. I'll be dealing with them again though - good prices, good range of stock, quick delivery. But cos of the cock-up, which was a bit inconvenient at the time, I've only rated them "Good" instead of "Excellent".

d.
"The future's all yours, you lousy bicycles."