Author Topic: St John Street Cycles  (Read 31599 times)

Re: St John Street Cycles
« Reply #25 on: April 14, 2009, 05:39:55 pm »
I'm a regualar and satisfied user. Especially recommend their wheels built around a hub dynamo (the Shimano Ultegra in my case)- recommended.

Re: St John Street Cycles
« Reply #26 on: August 03, 2009, 10:30:27 am »
Bought one of their own brand racks. It broke within minutes of being fitted. Bad.

They refunded my money as soon as I told them, no argument, no quibbles, & even told me not to bother sending it back for them to check the apparent manufacturing fault: they'd take my word for it, & check those they had in stock. Very good.

Even disregarding the breakage, I don't like the product (one of those online buying mistakes you don't make in a shop . . . ), but SJS response to the problem with it couldn't be bettered. I bought a (different) replacement rack from them.
"A woman on a bicycle has all the world before her where to choose; she can go where she will, no man hindering." The Type-Writer Girl, 1897

onb

  • Between jobs at present
Re: St John Street Cycles
« Reply #27 on: August 03, 2009, 01:41:55 pm »
I once bought some of their panniers which they sent twice ,I rang them tolet them know and resolve any postage issues ,they just told me to keep both sets.BOGF :thumbsup:
.

Re: St John Street Cycles
« Reply #28 on: August 20, 2009, 09:26:11 pm »
They are good at having stuff in stock, but they don't despatch it especially quickly.  Example: order placed 16/8, sent 18/8, still not here.  Wiggle would have sent it on 17/8 and it would have been here on the 18th, for free.

And Darkness and Decay and the Coronavirus held illimitable dominion over all.

Treewheeler

Re: St John Street Cycles
« Reply #29 on: August 20, 2009, 10:09:18 pm »
Don't just tell us, tell Robin Thorn if you want satisfaction or just a damn good heated discussion ;D

Re: St John Street Cycles
« Reply #30 on: August 22, 2009, 12:48:10 am »
Don't just tell us, tell Robin Thorn if you want satisfaction or just a damn good heated discussion ;D
Only time I remember speaking to him in person was when I'd asked 'em to cancel my order because the couriers they were using were such useless tossers. They'd shoved a card through the door without knocking, when I was in. I heard the letterbox go, went to see what had been delivered - & ran out into the street to see a van driving away at breakneck speed. :( I phoned the couriers. They promised to deliver 2 days later, as I couldn't be at home next day or the day after. But when I got home next day, there was another card waiting. Rinse, repeat. Then they told me I'd used up my delivery chances & would have to collect from their depot, which was in another town. I said "return to sender". They managed that.

Robin rang me to ask what they could do to persuade me not to cancel the order, & I said "Deliver it by post, or a reliable courier firm, so I don't have to put up with that crap again." He said "OK", & did. That was 1990-something.
"A woman on a bicycle has all the world before her where to choose; she can go where she will, no man hindering." The Type-Writer Girl, 1897

Re: St John Street Cycles
« Reply #31 on: October 20, 2009, 12:52:41 pm »
My LBS, excellent service and stock loads.

Snakehips

  • Twixt London and leafy Surrey
    • Snakehips' Bikes
Re: St John Street Cycles
« Reply #32 on: October 20, 2009, 01:00:41 pm »
I've had a lot of stuff from SJS via ebay. Always good stuff, good delivery , and some very good prices.

Snake
Mustn't grumble in the circumstances .

hulver

  • I am a mole and I live in a hole.
Re: St John Street Cycles
« Reply #33 on: February 17, 2010, 11:23:13 am »
I've bought a fair bit of stuff from them recently. Quick delivery and good service. I'm very happy.

The web site is excellent as well, I didn't have any trouble finding what I was looking for and it coped well with all the messing around I did at ordering time.

thing1

  • aka Joth
    • TandemThings
Re: St John Street Cycles
« Reply #34 on: May 04, 2010, 10:40:39 pm »
Going down a bit in my rating... seems they're turning from a real shop to pure online retailer. For a while I hear they'd been discouraging drop in custom for things they charge handing for online. Now it seems they've stopped opening at weekends; Monday to Friday office hours only. Emma found out after detouring in there to return a borked Schmidtt hub.

Would be fine if they really were competing in the internet space (how about free P&P for starters), but how exactly are you going to buy a tandem without seeing it in the metal? (or even an expedition tourer, or any custom build bike, for that matter). A 14 day money back guarantee starts to look pretty meager alternative to a high-street presence.

Re: St John Street Cycles
« Reply #35 on: March 01, 2011, 04:15:18 pm »
SJS redeemed themselves very well today - they got their databases ina muddle and returned my freshly fettled Schmidt hub to my previous address (I moved in 2003!). 

They are paying for the recipient to return it special delivery and have waived the repair charge and return shipping - it would have been over £50 as it is well over 5 years old.


Re: St John Street Cycles
« Reply #36 on: June 10, 2011, 09:17:12 am »
Me @ 3.15pm yesterday: "err, got my self in a bit of a pickle. 600 on Saturday, and just found both tyres have large cuts right down to the threads. Reckon you can get me a pair of pasela tg by tomorrow morning?

Her: Hmm, let me check... passing you over

Him: Sure, I'll take them straight down to the delivery guys

Postman @ 9am today: Can you sign for these?

Me: woo hoo!

Wowbagger

  • Dez's butler
    • Musings of a Gentleman Cyclist
Re: St John Street Cycles
« Reply #37 on: June 10, 2011, 09:19:54 am »
How tightly coiled were those tyres in the parcel?

I ordered a PP TG through the internet once, and the damned thing exploded after only 80 miles' use becuase the side wall had been stretched when the packers screwed it up into a ball. It wasn't from SJS but those side walls are very thin.
Eating's a serious business. Don't bollocks around wagging your tail.

Riggers

  • Mine's a pipe, er… pint!
Re: St John Street Cycles
« Reply #38 on: June 10, 2011, 09:21:09 am »
Oh, the mind-games you play you wicked man!  ;D
Certainly never seen cycling south of Sussex

Re: St John Street Cycles
« Reply #39 on: June 10, 2011, 09:54:06 am »
How tightly coiled were those tyres in the parcel?

I ordered a PP TG through the internet once, and the damned thing exploded after only 80 miles' use becuase the side wall had been stretched when the packers screwed it up into a ball. It wasn't from SJS but those side walls are very thin.

They were gently coiled as intended by panaracer, then lovingly packed in a cardboard box, which was stuffed with air filled plastic pillows to ensure they didn't move, and was cossetted in bin liner, then sealed with the finest organic packing tape. This wasn't just packaging, this was SJS packaging.

Riggers

  • Mine's a pipe, er… pint!
Re: St John Street Cycles
« Reply #40 on: June 10, 2011, 03:18:33 pm »
Quote of the week methinks!  :thumbsup: :thumbsup: :thumbsup:
Certainly never seen cycling south of Sussex

BrianI

  • Is it a bird? Is it a plane? No, it's Lepidopterist Man!
Re: St John Street Cycles
« Reply #41 on: June 11, 2011, 07:59:07 am »
I like how they re-use packaging. When I ordered my Brooks B17 a year or so ago it came in a box for a child's wooden toy train!   ;D

Re: St John Street Cycles
« Reply #42 on: June 11, 2011, 03:53:52 pm »
I like that better than Wiggle's huge box of air with your purchase taped to the bottom.
"A woman on a bicycle has all the world before her where to choose; she can go where she will, no man hindering." The Type-Writer Girl, 1897

Re: St John Street Cycles
« Reply #43 on: March 01, 2012, 01:52:41 pm »
I was giving my 4 year old Thorn Audax Mk3 (built by me from a F&F set) a post-winter going over on Sunday. I was disappointed to spot some potentially serious corrosion on the forks where the crown meets the legs and the paint bubbling on the legs next to the braze ons.
I took some pictures and emailed them to SJS to ask what they thought. Robin apologised, replied that it was faulty paint, and a new set arrived this morning. No need to send the old ones back to be examined.

That's pretty good service  :thumbsup:

Re: St John Street Cycles
« Reply #44 on: March 07, 2012, 06:21:19 pm »
I had a recent excellent customer service experience from SJS. I returned 2 items, one brand new and obviously not manufactured properly (by Park  :o), and one I had had for a while before the fault became apparent.

Following the returns procedure, I quickly received authorisation. SJS called me the day they received my parcel, explained that they were putting things right as per my request and took my card details over the phone (not storing them  :thumbsup:) to refund my item and postage. The replacement item arrived the day after.

Can't fault that service. They've certainly secured my repeat custom.

Re: St John Street Cycles
« Reply #45 on: March 29, 2012, 02:37:13 pm »
Had my first failure from something bought from SJS this week after quite a few purchases.

Bought a new set of Panaracer Paselas. After one ride the beading was seperating from the sidewall causing the tyre to bulge. Emailed a couple of pictures to them and they are sending me a replacement straight away.

Another happy customer. :thumbsup:

Wowbagger

  • Dez's butler
    • Musings of a Gentleman Cyclist
Re: St John Street Cycles
« Reply #46 on: April 20, 2012, 07:23:14 pm »
Absolutely wonderful service from them this week.

As a result of incompetence trying to put a new sprocket on my Rohloff I damaged the component into which the puller's splines fit. Understandably I was rather aggrieved at this and phoned SJS for advice. I was put through to Dave, their Rohloff specialist, who said that I probably didn't have the puller locked on tightly enough with the QR skewer, which I'm sure is right. He said "I've got the parts available to fix that: send it to me."

I did, on Monday afternoon. It cost me £49.50 by parcel force, insured for £1000 on a two day delivery, so they probably didn't get it until yesterday. The wheel arrived back this morning, fixed repaired. The invoice for £0.00 was attached.

I'm struggling to think of better service I've ever had from any company.
Eating's a serious business. Don't bollocks around wagging your tail.

Re: St John Street Cycles
« Reply #47 on: April 20, 2012, 10:26:45 pm »
Brilliant service, enjoy your warty and I hope the weather is kind.
Welding, fabrication and light engineering available to forum members.

clarion

  • Tyke
Re: St John Street Cycles
« Reply #48 on: April 20, 2012, 10:28:09 pm »
That is impressive.
Getting there...

Re: St John Street Cycles
« Reply #49 on: July 12, 2012, 09:46:19 am »
Another story of good customer service.

Bought a B&M Ixon IQ from them last April. It's been well used for commuting and audaxing, but started to develop a habit of randomly switching between high and lo beam modes, and on Mille Alba discovering an undocumented flashing feature as well. 

Emailed them last week and got a fast response. First they tried putting me in touch with B&M, but once B&M hadn't replied in 2 days SJS said to ship it back to them to have a look. This morning a brand new one has turned up via next day courier.

Very happy with that  :thumbsup: