Hi Nerys,
Thought I was getting de ja vu and with a quick search you posted last time. And last time I did raise a case but I think, being honest, we are just getting the level of service we are paying for.
I'll try and get another ticket raised next week detailing the issues.
Particular pains are the FTP time out (which is so short, if using an FTP command shell that you can be disconnected in the time it takes to re-type an incorrect command) and IMAP servers either timing out or closing connections.
We are fairly heavy users of email so I'm looking for an alternative solution that suits us better anyway.
Thanks
Dan