Poll

How do you rate them?

Excellent
50 (76.9%)
Good
12 (18.5%)
Indifferent
2 (3.1%)
Avoid
1 (1.5%)

Total Members Voted: 60

Author Topic: Rose Bikes  (Read 21305 times)

Rose Bikes
« on: August 22, 2008, 09:41:31 pm »
Roseversand Shop MTB Rennrad Trekkingrad Versand Fahrrad

German bike shop, excellent for dynamo hubs and lights despite the current £/€ exchange rate.  Stuff may be OEM rather than retail boxed, but still comes with all the bits and full instructions.  Delivery was a stunning 2 days.
And Darkness and Decay and the Coronavirus held illimitable dominion over all.

border-rider

Re: Roseversand
« Reply #1 on: August 22, 2008, 09:50:44 pm »
Usually excellent, but can be a bit reluctant to resolve difficulties.

I've used them a lot.

cc93

Re: Roseversand
« Reply #2 on: August 22, 2008, 10:07:03 pm »
I think they are pretty good, though I do wish they would stop sending me their massive catalog every few months, which looks like it costs a fortune to post and a few trees to print - ffs it's an online shop!

I've been using Bike-24 more recently as they seem to be a bit cheaper - am just about to send back a dead IQ Fly under warranty, so we'll see how good their customer service is.

Valiant

  • aka Sam
    • Radiance Audio
Re: Roseversand
« Reply #3 on: August 22, 2008, 10:36:32 pm »
Usually excellent but I agree with Wellard on their catalogue. Thankfull their website is gettting better with the translations too :)
You have the right to remain silent. Anything you say will be misquoted, then used against you.

Support Equilibrium

Re: Roseversand
« Reply #4 on: August 23, 2008, 08:53:33 am »
I think they are pretty good, though I do wish they would stop sending me their massive catalog every few months, which looks like it costs a fortune to post and a few trees to print - ffs it's an online shop!

Roseversand started ages ago as a postal order company. And they still are. But I must say that abt. 10 years ago they had more choice. Now they have more products in their catalogue, but more of the same in stead of special products.

Manotea

  • Where there is doubt...
Re: Roseversand
« Reply #5 on: March 31, 2011, 05:43:28 pm »
Bought B&M Cyo 60 dynamo lights (bargaintastic) earlier in the year for myself and Swiss Hat.

Just found the fabled Rose catalog on my doorstep. OMG. I'm not saying it's heavy, just that if I hit you with it, you might not get up.

Jules

  • Has dropped his aitch!
Re: Roseversand
« Reply #6 on: March 31, 2011, 06:10:02 pm »
Me too. I  might use it build something like a new coffee table.
Audax on the other hand is almost invisible and thought to be the pastime of Hobbits ....  Fab Foodie

Re: Roseversand
« Reply #7 on: March 31, 2011, 06:31:26 pm »
Has anybody else had their Wiggle-style promotional freebie yet?

Its a keeper  ;)

Re: Roseversand
« Reply #8 on: March 31, 2011, 09:27:49 pm »
Delivery was a stunning 2 days.

Yes, but with my dymo-hub it was a month and 2 'chase-up' emails before they sent it.  >:(
If it ain't broke, fix it 'til it is...

Re: Roseversand
« Reply #9 on: April 11, 2011, 12:43:23 pm »
Has anybody else had their Wiggle-style promotional freebie yet?

Its a keeper  ;)

Yup....Squeezy Energy Fruit gum - 2 packets of, and a soup bowl !
Unfortunately instead of the ordered dynohub they sent me a rear MTB hub. 

Re: Roseversand
« Reply #10 on: April 11, 2011, 12:49:48 pm »
The soup bowl  ;D

Mine came in a large box, reassuringly heavy, and my first thought was that they'd accidentally sent me two dynohubs.

Fetching shade of khaki, isnt it  ;)

Re: Roseversand
« Reply #11 on: April 11, 2011, 03:28:17 pm »
Childish I know, but I couldn't help sniggering when my email of complaint was answered by a Michael Föcking .

Auntie Helen

  • 6 Wheels in Germany
Re: Roseversand
« Reply #12 on: April 11, 2011, 11:34:51 pm »
They sent me a 10 euro discoun voucher. And I need to buy a B&M light... Tempting.
My blog on cycling in Germany and eating German cake – http://www.auntiehelen.co.uk


HTFB

  • The Monkey and the Plywood Violin
Re: Roseversand
« Reply #13 on: October 20, 2011, 04:27:50 pm »
What a well-designed efficient online checkout! If you are numpty enough to get the expiry date of your credit card wrong, their customer helpline is also very efficient, in fluent English.

Auntie Helen

  • 6 Wheels in Germany
Re: Roseversand
« Reply #14 on: October 20, 2011, 05:31:14 pm »
My 10 Euro discount voucher, when I tried to use it, didn't go through.

So I started the checkout procedure again in English pounds (rather than doing it in German) and when it came to the checkout, I put in my 10 Euro voucher and got 10 Pounds off. Bargain!

This was a couple of months ago, they may have fixed that by now!
My blog on cycling in Germany and eating German cake – http://www.auntiehelen.co.uk


Cudzoziemiec

  • Eating all the pies and drinking all the tea.
Re: Roseversand
« Reply #15 on: October 20, 2011, 10:44:07 pm »
I've never bought anything from them, but I once got them to post me a catalogue. Can't remember how, presumably there must have been some way to do this via their website, and more to the point I can't think quite why I wanted it. I like to think the latest edition still gets delivered to that address a couple of times a year, perhaps the current residents will find some amusement from it.
Days become simply the spaces between dreams, spaces between the shifting floors of time...

Re: Roseversand
« Reply #16 on: October 24, 2011, 12:07:47 pm »
...Roseversand started ages ago as a postal order company....

Sort of: when my neighbour was a kid Rose was her (bog-standard) LBS.
Roseversand simply translates to "Rose Mail Order" and is an offshoot of that shop (like SJSC).

Re: Roseversand
« Reply #17 on: October 24, 2011, 12:10:36 pm »
Tip: not sure if it still works, but if you "friend" them on Facebook you may find you get a voucher code in return :-)

border-rider

Re: Roseversand
« Reply #18 on: November 02, 2011, 04:10:22 pm »
I bought a bike from them; hell of a lead time (like about a month) and their online Komparator spat out a spec to the ordering engine that was slightly different from what I set up, rectified easily by a phone call and confirmed immediately by email

The invoice was wrong, by about £200 in their favour, but again another call resulted in instant action and a new one by email within 5 minutes. So, so far very good at error correction.  I'll report more when I have the bike.

border-rider

Re: Roseversand
« Reply #19 on: November 10, 2011, 01:18:18 pm »
The bike arrived today. All the extra tweaks and sizing issues that their web engine had failed to handle were done correctly and it was shipped in about 3 weeks, with emails to keep me up-to-date on progress.

Looks to have been put together very well indeed and all-in-all I'd recommend the experience, as long as you're prepared to phone them to sort out details.  They were always very friendly on the phone and since I have no German at all I was relieved that their English is excellent

I await with trepidation the re-commencement of the infamous catalogue, now they know where I live again :)

ETO later: the web ordering service tells you very sternly after you order that <THIS> is what you ordered and that it's just not possible to alter any part of this now, even though you have not yet paid. Luckily this is entirely untrue, and they're relaxed as long as what you ask is sensible, which is as well considering that what they said I'd ordered and what I thought I'd ordered were different in a few key respects, not least size.

Cudzoziemiec

  • Eating all the pies and drinking all the tea.
Re: Roseversand
« Reply #20 on: November 10, 2011, 01:50:30 pm »
You'd better reinforce the floorboards behind the letter box! Not that it will fit through the letter box.

Do we get a photy of the new bike?

Edit: just seen it in the Gallery.  :thumbsup:
Days become simply the spaces between dreams, spaces between the shifting floors of time...

corshamjim

Re: Roseversand
« Reply #21 on: November 10, 2011, 06:49:48 pm »
I think the stern notice about not being able to change an order is mainly because for smaller items, Rose shift them out so quickly!  :thumbsup:

I ordered some spokes the other day from Rose (fantastic prices for bog-standard dt-swiss spokes), but only a few minutes later realised I needed shorter ones.  Those were so cheap it wasn't worth even trying to change the order so I now have 40 spokes of a particular length which some time in the next few decades might actually find their way in to a wheel.

I also ordered one of those new Lyt B+M front dynamo lamps - that wasn't in stock yet so I'm looking forward to receiving it and comparing it with the Cyo.  I haven't yet decided which bike it's going on - probably the Dahon folder which has been sadly neglected of late and I think will be my next 'project'.

btw, that's a super looking bike you got there, Mal Volio.

mcshroom

  • Mushroom
Re: Roseversand
« Reply #22 on: November 10, 2011, 07:10:00 pm »
Anyone tried their cheap hub dynamo wheels?

My hybrid could do with a new set, and they have a Shimano N30  wheelset with a deore rear hub and Xtreme T-XP19 rims for about the same price as Spa's single front N30 wheel.
Climbs like a sprinter, sprints like a climber!

Re: Roseversand
« Reply #23 on: November 10, 2011, 07:56:22 pm »
Haven't tried the cheapest one but have got the N72 Mavic build, and the quality of the wheel build is great.

bloomers100

  • ACME's Head of Sexual Health and Family Planning
Re: Roseversand
« Reply #24 on: November 14, 2011, 05:55:54 pm »
Mrs B ordered an Assos top in their sale and it arrived in a few days which I was impressed with. Subsequently she saw the matching jacket and ordered that as well however it had been the last one and i think someone beat her to it, so she missed out. A few days later the same jacket but in the next size up appeared on the site, but £40 more. I suggested she email them to see if she could have it at the same price as last week. Initially no response so in a fit of WTF she ordered it. Today we got an email saying that they had received her email but note she had ordered it already, they added that they would refund the difference from last weeks price to her card.

How flipping decent is that?

I look forward to the porn mag catalogue, of which you all speak, when it hits the mat.