Dear mothership, when sending out an email about certificates to the entire crew, don't assume that people know the difference between encryption and authentication, or even know they have or need any kind of certificate. Don't assume they know what a certificate is. Don't then waffle on in the instructions about S/MIME and MDMs and spool giant instruction list full of IF you have this THEN do that ELSE logical constructions. How about a diagram, and informative video, that kind of thing?
I'd mind less, but people assume that just because I know a soupçon of stuff about the damn machines they can ask me (anything is preferable to visiting the IT folks in the Basement of Perpetual Scowls where the conversation is limited to 'submit a ticket'), and that's only because I hang out with Finestre, the Demon of Such Things, who frequently snarls 'why you don't you turn it off and back on.' You should hear that in Enochian. It can break windows.
Ah, step 34, 'if email is not received, turn your device off and then on.'