BT. 'Nuff said? Well, maybe not - because I've had a bit of a result after grinking to Gav.
Moved into new gaff ni August. Prior to moving, talked to BT who said, "Lucky you - you can haz FTTP and mega BB speeds an all, innit" (because they talk like that at BT). "What's more, the work will be done before you move in", they lied, jauntily.
Of course, it wasn't. "No matter", quoth they," we'll put you on a promotional BB rate for copper BB in the interim. Won't be very quick, but it'll only be for a month or so". They lied again.
7 months later, I am finally enjoying FTTP and reasonable speeds. Not the 78mbs promised, but 50+ which is ok. Trouble is, BT carried on charging me both the normal rate AND the promotional rate, then charged me £31 for disconnecting the promotional rate PLUS £48.10 for 'prematurely ending the previous contract' and £50 for connecting the FTTP!
"Not on your nelly", said I, and promptly wrote to BT complaints, and copied the letter to Gav. This was Friday afternoon. Call from Gav's office this morning - have £240 back overcharged, plus £60 for your trouble, and your FTTP is now £12 a month instead of £20-something.
Result.