This story has an important final chapter.
When I got the slightly damaged wheels (see photos on page 5 of this thread), I dropped Spa Cycles an email saying they should know their packaging wasn’t up to snuff, at least to this part of the world.
I hadn’t asked for anything to be done about the hub scratches, so I wasn’t shocked to get no immediate reply. But in mid-November I got an email apologising for the shipping damage and offering a fat discount on my next order. I thought this was over the top, but I said I hoped to buy a Spa Audax frame in the future and would appreciate having the headset fitted for free. John P instead came back with an exceptionally good price on the Audax frame, prompting me to abandon all decorum and order it immediately.
Just thought it would be fair to put on record Spa’s effort to make amends for the shipping damage. I appreciated that, not to mention getting a nice new frame at a great price.
I still haven’t built the frame up (it’ll be after Christmas now), but the wheels are doing very well.