Maintenance/repair tracking software

[CAMRAMan]

I work for an organisation that owns thousands of properties and subsequently has thousands of maintenance and repair tasks. The former is of no significance to my role, but the latter is. I'll report a repair and it then disappears into a morasse. I won't know the status of that repair unless I actively enquire.


I've worked in sales and used Salesforce to track pipelines and there must be something similar for maintenance and repair tracking, mustn't there? Please tell me there is and please tell me it works.

[PaulF]

We use a tool called Jira to log “things”: no network access, laptop faults etc.. I work for a software company so our customers also use it to log bugs and change requests.

It’s obviously geared to software but there’s probably a property equivalent. A quick Google found this: https://www.faultfixers.com/solution/property-development-maintenance-software?utm_feeditemid=&utm_device=c&utm_term=property%20maintenance%20software&utm_source=google&utm_medium=ppc&utm_campaign=(UK)+Maintenance+Management+Software&hsa_cam=20155127945&hsa_grp=150546360906&hsa_mt=e&hsa_src=g&hsa_ad=664902348449&hsa_acc=4769581488&hsa_net=adwords&hsa_kw=property%20maintenance%20software&hsa_tgt=kwd-116067217&hsa_ver=3&gclid=Cj0KCQjw0vWnBhC6ARIsAJpJM6eoIYeQR8E8tg3qBW7MPIo2FGu7ZN5UiamEHL5llda7Vr3WQhUtTW4aAnQiEALw_wcB

[CAMRAMan]

Thank you. I'm rather optimistically hoping that someone works for a LA or housing association and has experience of this.

[philip]

The keywords "issue tracking" or "help desk tracking" are probably what you want, Jira is an example of the former. These systems typically have an underlying database, a web interface, a command line interface, and various notification options: email, web, txt-msg, etc. There are lots of these systems, with different feature sets and costs.

[Lightning Phil]

Take a look at

https://www.assetpanda.com/solutions/maintenance-tracking/

[aidan.f]

IME finding a suitable application is about 5% of the solution. The other 95% is persuading everyone to adopt it.

[vorsprung]

Generically this sort of thing is "facilities management software" or FM

Like all other software there are some real stinkers who make software that barely works, is inflexible and slow

Like Aidan.f said once your org has managed to get some software that isn't bloody terrible that is only half the battle.  The software implements a process in software.  The people on the ground have to be pursuaded / bullied / convinced to follow the process

I don't work in FM software (not since about 20 years ago) but in the line of work I'm in (fixing the cloud) my favourite tool for organising process in small teams was Trello.  However I see that they have been acquired by a terrible big company (Atlassian) so probably this, too is heading towards a clusterfuck

[jiberjaber]

I work for an organisation that owns thousands of properties and subsequently has thousands of maintenance and repair tasks. The former is of no significance to my role, but the latter is. I'll report a repair and it then disappears into a morasse. I won't know the status of that repair unless I actively enquire.


I've worked in sales and used Salesforce to track pipelines and there must be something similar for maintenance and repair tracking, mustn't there? Please tell me there is and please tell me it works.

There's a few around, IFS and SnagR spring to mind but all depends on budget, I suspect there's some 'open source' and lower cost options as well..
eg:
https://www.snagr.co.uk/en/industries/facility-management
https://www.ifs.com/industries/service-industries/property-services

ETA: Here's a big list to work through
https://www.softwareadvice.co.uk/directory/m17/cafm/software

[Quisling]

I haven't used this, but SFG is the go-to standard for PPM
https://www.sfg20.co.uk/

[jiberjaber]

I haven't used this, but SFG is the go-to standard for PPM
https://www.sfg20.co.uk/

It is but you need to be careful, there's the SFG20 software package and then there is the SFG20 actual maintenance schedules These are for proactive maintenance, the OP is interested in the "repairs" bit i.e. reactive maintenance.

[CAMRAMan]

Thanks everyone. Food for thought...