I'm surprised by some of the comments on this thread.
With an event the size of PBP, there are bound to be some things that go wrong. So it only stands to reason that some participants may be on the receiving end of that and consequently form a negative impression . And that's before you factor in people's different expectations.
Fortunately, all went well for the vast majority of riders and so one can somewhat contextualise but that doesn't mean that people didn't have bad experiences. It doesn't surprise me at all.
Some of the comments that surprise me come from experienced randonneurs and are people who I thought would be able to take any small inconvenience that they encountered on this ride easily in their stride.
The ACP and the volunteers are not there to hold peoples hands when they have a minor wobble or feel a bit delicate, they are there to get thousands of people to the start line, through the controls and to the end with the minimum of fuss. Some of the volunteers had been at the event and working hard for over a week, for free. They gave up a week of their time so that we could ride our bikes to Brest and back and be looked after to a reasonable standard, which they did. They don't deserve to be openly criticised.
I saw a guy have a heart attack and collapse next to me at the dinner table and a lady volunteer spotted him across the mayhem, dropped what she was doing and instantly administer first aid, she had been up all day and all night, but she was there when he needed her and so were the medics. Luckily he survived.
Surely we're big boys and girls and are old enough to look after ourselves, but my experience at PBP and volunteering at the bike check made me think twice about that.
I stood in a tent and checked hundreds of bikes from 07:30am to 8:00pm on Saturday. The majority of the bikes were ok and these were easily spotted when they were pushed in, so they went out of the door as quick as possible. Surprisingly though, I had bikes presented to me that didn't have working brakes, working lights or had aero bars fitted.
One of these belonged to a long term AUK and I had to stand there and quickly fix their dynamo lighting with them, just to get them out of the door, so I could check the next bike in the queue.
Now you wouldn't expect that people who had ridden a full SR series that season and probably the season before as well, to turn up at a major event and present a non working bike for inspection, would you ?