But in the mean time, what should I be looking at?
The view out the window, some other work, yacf, etc?
I'd wait for the appropriate people to come and help fix it for you. They'll know far more about the setup that anyone here could ask about.
If you really want to have a go then the first thing to try is, from a command prompt window:-
tracert <ip_address_of_box>
Which *may* help to see if there is a valid route from your machine to the box in question. Or it may not.