Author Topic: Komoot  (Read 1134 times)

Komoot
« on: September 09, 2019, 07:32:31 pm »
Looking for people using Komoot and having success with it. After many years of using Locus Maps with the 'brouter' routing engine, I was looking for a change for various reasons. So I signed up to komoot and purchased their global mapping option.
But on the first real use I came across several issues. I used their web feedback form about a week ago and had zero response.
I can list the problems in a follow-up post but wondered first if anyone had been having issues and managed to contact them successfully.

pdm

  • Sheffield hills? Nah... Just potholes.
Re: Komoot
« Reply #1 on: September 09, 2019, 09:14:53 pm »
I started using komoot a couple of months ago after getting (another) elemnt.
There are, as you say, a few minor issues with it. Also had no response to reported glitches (yet); it was/is apparently developed in Germany - perhaps they have some teutonic reserve in their response rates :).
Have managed to work around most of the glitches I've come across.
Most of the time route planning is quick and painless: Select start and end. Then include route points/cafe stops for it to follow the roads I want. Save and it can automagically be transferred to my GPS confuser from the Elemnt phone app.
I also use ridewithgps (free version) but prefer the routing engine on komoot; RWGPS it quite aggressive toward preferring tracks and very minor road detours.

Re: Komoot
« Reply #2 on: September 12, 2019, 12:40:07 pm »
Using komoot with Elemnt computer. Never had any major issues with it. (the random error from time to time when too many routing points)

I remember reaching out once with a routing issue (system was getting confused with central london cycleways). They answered my queries and we exchanged a few email until it got fixed

quixoticgeek

  • Mostly Harmless
Re: Komoot
« Reply #3 on: September 12, 2019, 02:45:49 pm »

I gave komoot ago. I use it some times, tho not all the time. I like the fact it actually tells me when there are ferries, tho like all route planners I've used, it would be nice to have a "avoid stairs" option. Not something you'd expect to need on a cycle planner...

They also tried to route me down the a14 near Cambridge... When I mentioned this to their twitter support, the response was *shrug*

But, by far their biggest screw up is a couple of days before one of the worlds best known ultra races, that they are a sponsor for, they rolled out an update to the app, which bricked it for a number of people who didn't have the very latest version of android. It also bollocksed up all offline maps, so users had to download them all again, often on mobile data...

Their support was pretty good with this one, I had a good email exchange, and they eventually sent me an older version to install, which was quite a faff. The fact they thought it was a good idea to push an upgrade out in the week before a flagship event they are sponsoring is a major fuck up that really shouldn't happen. As someone who's job role often involves deploying things like this, a basic awareness of the commercial impact of a roll out is an absolute must. (Same reason you don't deploy the day before Christmas...). Their support was good, their manglement decisions are questionable.

I love the fact they give you a road type, as well as the surface, and understand where ferries are. I just wish they were better at knowing what's really shit to cycle on. *cough* A14 *cough*

J
--
Beer, bikes, and backpacking
http://b.42q.eu/

Re: Komoot
« Reply #4 on: September 17, 2019, 08:29:40 pm »
Thanks for your responses. For the record, here is a list of the problems I have had. If anyone can help with any, or give me a working contact link for their support team, I would be grateful.
- The screen does not turn off automatically when using voice guidance, thus wasting battery.
- A downloaded map (to save using internet while on the road) shows basic route OK but no detail - what to do if a road is closed? (That happened 4 times the other day, on a 120km trip),
- How to see height profile during a tour? How to see how far still to go? How to see a map scale?
- Why, on the same 'tour', did it choose a main road while there was a perfectly  good cycle path alternative (less steep, and tarmac surface - and not so new that it wouldn't be on OSM) and yet also choose a footpath down and up a steep rocky slope for 2km, when there was a quiet road alternative which was only 2 or 3 km longer?

As you can tell I'm pretty frustrated and feel as though I have wasted money and learning effort.

zigzag

  • unfuckwithable
Re: Komoot
« Reply #5 on: September 17, 2019, 08:42:25 pm »
i have planned a few routes on komoot before, but found their road surface data unreliable (gravel roads shown as paved, which can be a problem for a road bike). this was three years ago, maybe the maps and surface information has improved (i haven't used them since).

quixoticgeek

  • Mostly Harmless
Re: Komoot
« Reply #6 on: September 17, 2019, 08:53:28 pm »

New annoyance.

Unless you're at your desktop/laptop computer, there is no way to get a GPX out of komoot, meaning if you need to get a GPX out of komoot when out and about, tough. Doesn't work in the app, and the link on the mobile website just doesn't work.

Had to turn round and go home last week because I couldn't get the GPX out of the komoot to load into my device :(

Komoot's twitter person couldn't even understand my rant :( let alone give a sensible solution. I'll email support when I can write a polite enough email.

J
--
Beer, bikes, and backpacking
http://b.42q.eu/

bludger

  • Randonneur and bargain hunter
Re: Komoot
« Reply #7 on: September 17, 2019, 08:56:05 pm »
Ah but there is! On android at least.

Download Komoot to GPX https://play.google.com/store/apps/details?id=com.spark71.komoottogpx&hl=en_GB It works really well, I've used it a lot for several months. You can convert a komoot route into a garmin-ready version really easily.
YACF touring/audax bargain basement:
https://bit.ly/2Xg8pRD



Ban cars.

quixoticgeek

  • Mostly Harmless
Re: Komoot
« Reply #8 on: September 17, 2019, 09:17:31 pm »
Ah but there is! On android at least.

Download Komoot to GPX https://play.google.com/store/apps/details?id=com.spark71.komoottogpx&hl=en_GB It works really well, I've used it a lot for several months. You can convert a komoot route into a garmin-ready version really easily.

FFS. The fact that someone has had to make a 3rd party app to add a basic feature is just stupid.

J
--
Beer, bikes, and backpacking
http://b.42q.eu/

Re: Komoot
« Reply #9 on: September 18, 2019, 02:51:35 am »
i have planned a few routes on komoot before, but found their road surface data unreliable (gravel roads shown as paved, which can be a problem for a road bike). this was three years ago, maybe the maps and surface information has improved (i haven't used them since).

It is unlikely they maintain their own data on this but just use the OpenStreetMap "surface" tag (https://wiki.openstreetmap.org/wiki/Key:surface?uselang=en-GB), in which case you can always make an edit where you find errors.