Autoglass, Gavin may be a nice man, but it doesn't look like I'll find out.
You are my insurance company's "preferred" - i.e. only - supplier. If I go with anyone else the insewerance will only pay a token payment towards it, that won't be worth the increased premiums over the years.
So I call you. The first call drops, well after I've given all my contact details, but do you call back? No.
So I call you again, get bored sitting in the queue for 15 minutes and book online instead, for fitting in three days time (the earliest slot). That was yesterday. This morning I get a call to confirm details, and am told that actually the first available fitting slot in my area is in almost three weeks time. We try a few different areas where I can get the car to (apparently Autoglass are closing most of their depots so I have to have mobile fitting, but I do have flexibility to work in geographically diverse offices so can try places hundreds of miles apart). Then the system says that the windscreen is no longer available (presumably someone else booked it), so I'm told it has to be escalated and expect a phone call in 2-3 hours. This is for Mrs H's Mini FFS, not something exotic, unusual or ancient.
That call didn't come.
Two local companies can fit the screen within a couple of days. Looking at the Autoglass website, it seems that many people are complaining about 3-5 week lead times to get a new windscreen fitted.
In what world is this acceptable? How on earth does your company survive with such shitty customer "service". Oh yes, it's because you've stitched us all up with exclusive deals with the insurance companies, so you don't give a damn about people driving round in unroadworthy cars as you have a captive market and are keeping your fitters 100% occupied (rather than hiring some more to cope with reasonable customer expectations).
Luckily I can afford to just pay the local company to do it, but why the hell should I be £150 out of pocket (the difference taking into account glass excess) because of you?
