Care to name & shame?
Normally, I'd do this and even post them on Google Map, but in this instance, I'll decline for two reasons:-
1. I did get a full refund.
2. I remember the owner as a fellow time triallist in the 1980s and despite my opinion of him as a retailer (and indeed, his voiced opinion of me as a customer), I wouldn't want his business to suffer from my presence there - he has been good to me in the past and whilst I won't go there again, I'm content to consider this as a 'one-off'.
What I will say is that the name of his shop certainly didn't reflect his attitude in this instance.
Nuff said!!
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One of the reasons (apart from the obvious one) that I buy from Lidl and Aldi is that the assistants there don't have a clue as to the suitability or performance of their cycling items, so it's 100% down to the buyer to know this before they shell out.