Our much-loved presso coffee maker broke (with a huge bang) on Sunday. One of the arms snapped. It's about 12 years old.
Without a lot of hope, and wondering if I could get it welded, I emailed the company, asking about replacement parts. Didn't get a reply, just received a paypal request for money for a replacement part. £14 for a pair of replacement arms (a new coffee maker is £149).
Communication, -1
Serviceability, +10