Poll

How do you rate them?

Excellent
50 (76.9%)
Good
12 (18.5%)
Indifferent
2 (3.1%)
Avoid
1 (1.5%)

Total Members Voted: 60

Author Topic: Rose Bikes  (Read 21409 times)

jimbhoy

Re: Roseversand
« Reply #25 on: February 24, 2012, 02:49:27 pm »
Ordered two new chainrings (at half the price of everyone else) for the Van Nic on Tues, arrived yesterday morning along with a free gift of a new backpack thingy  :thumbsup: great service all the way from Germany.

Auntie Helen

  • 6 Wheels in Germany
Re: Roseversand
« Reply #26 on: February 24, 2012, 04:01:18 pm »
Good news, Bloomers!

The catalogue is a slight nightmare as it has no index so you have to try and work out German logic as to where they might put things in it.

I'm cycling from Berlin to London for Help For Heroes in a couple of months time. My route goes dangerously near Bocholt - it's probably only a 20 mile detour. Do you think I'll get past unscathed?
My blog on cycling in Germany and eating German cake – http://www.auntiehelen.co.uk


corshamjim

Re: Roseversand
« Reply #27 on: February 24, 2012, 05:04:19 pm »
Apparently Rose have a distribution centre only a few miles down the road from me in Westbury, Wiltshire.  I've not paid it a visit yet, but then again I don't think they do open days there.  :'(

Rose sent me a voucher for ten quid today.   :thumbsup:  I'm sure I will be able to find something to spend it on.   ;D

bloomers100

  • ACME's Head of Sexual Health and Family Planning
Re: Roseversand
« Reply #28 on: February 24, 2012, 05:30:51 pm »
Good news, Bloomers!

The catalogue is a slight nightmare as it has no index so you have to try and work out German logic as to where they might put things in it.

I'm cycling from Berlin to London for Help For Heroes in a couple of months time. My route goes dangerously near Bocholt - it's probably only a 20 mile detour. Do you think I'll get past unscathed?


Mrs B is talking about a pilgrimage there, there should be a street named after her somewhere nearby going on how much she's spent there.

Guess what comes up as the only suggestion when you type an 'r' in the browser; no not 'rubber catsuit for men' rosebikes.co.uk.   ::-)

Re: Roseversand
« Reply #29 on: February 24, 2012, 05:34:36 pm »
Ordered shimano 3N80, alfine 11 and other stuff for GF's Mixte from Rose, arrived promptly but no freebies though :(

Frere


robgul

  • Cycle:End-to-End webmaster
  • . . cyclist, Cytech accredited
    • Cycle:End-to-End
Re: Roseversand
« Reply #30 on: February 24, 2012, 08:30:34 pm »
Apparently Rose have a distribution centre only a few miles down the road from me in Westbury, Wiltshire.  I've not paid it a visit yet, but then again I don't think they do open days there.  :'(

Rose sent me a voucher for ten quid today.   :thumbsup:  I'm sure I will be able to find something to spend it on.   ;D

I believe that, according to the man that delivers Rose stuff to me too frequently, Rose now fulfills orders at HQ (i.e. picks and packs them) and then bulk ships packages to a single point in the UK and then send them on from there - rather than each separate package coming from Germany.  Makes sense if it's cheaper .. and probably quicker.

Rob

Re: Roseversand
« Reply #31 on: February 24, 2012, 08:52:28 pm »
Just ordered my first catalogue which I may live to regret. Should I have the hall floor reinforced?
Get a bicycle. You will never regret it, if you live- Mark Twain

corshamjim

Re: Roseversand
« Reply #32 on: February 24, 2012, 08:53:49 pm »
Just ordered my first catalogue which I may live to regret. Should I have the hall floor reinforced?

You're under the misapprehension it will fit through your letterbox?  ::-)

Re: Roseversand
« Reply #33 on: March 23, 2012, 11:24:47 am »
Just ordered my first catalogue which I may live to regret. Should I have the hall floor reinforced?

You're under the misapprehension it will fit through your letterbox?  ::-)

Very dangerous thing that cataloge, 







It is full of stuff you have to have.   ;)

Geoff
Only those that dare to go too far, know how far they can go.   T S Elliot

Re: Roseversand
« Reply #34 on: March 23, 2012, 12:17:47 pm »
I've seen two full pallets of catalogues at work, immediately took mine from it, a good read during lunchbreadk ;).

Re: Roseversand
« Reply #35 on: March 23, 2012, 01:01:19 pm »
a new version arrived for me yesterday. Theyre in english now i notice.

Re: Roseversand
« Reply #36 on: March 29, 2012, 02:40:47 pm »
Got my first catalogue a couple of days ago. Currently being used as a step so m youngest can reach the sink in the kitchen.

Re: Roseversand
« Reply #37 on: March 29, 2012, 04:47:37 pm »
Got mine, pure bike porn it is :)

Frere

Re: Roseversand
« Reply #38 on: March 29, 2012, 08:04:29 pm »
The problem with them is, at 700 plus pages, they're so damn heavy that reading them on the bog gives you tennis elbow!

Re: Roseversand
« Reply #39 on: April 24, 2012, 10:30:18 am »
Ordered a set of Raceblade Long mudguards to fit on my road bike, about a month ago. The rear has snapped for no reason. Sent an email on Sunday night with a few pictures, and received a reply on Monday at 6 am saying that they would send a new set free of charge. Still waiting for it, but very impressed with their quick and efficient response.

Having had bad customer service from the other big german seller - Canyon - I was a bit worried about Rose. But so far so good.

Re: Roseversand
« Reply #40 on: July 10, 2012, 08:51:48 am »
I find it a bit strange that Rose purport to have a UK arm www.rosebikes.co.uk yet still charge £7+ for postage.  It seems that everything comes from Germany and we get charged postage accordingly.  Not very good IMHO.  It makes their very reasonable prices that same as everyone elses in the end.
Cancer changes your outlook on life. Change yours before it changes you.

Cudzoziemiec

  • Eating all the pies and drinking all the tea.
Re: Roseversand
« Reply #41 on: July 10, 2012, 10:55:23 am »
They also have a French site http://www.rose-vpc.fr/ and a Finnish one http://fi.rosebikes.eu/ as well as a Swedish one http://www.rosebikes.se/ and probably several others. Doesn't mean they have an English/French/Finnish/Swedish arm, it's just a way of making sure people find their website and can read it in common customers' languages.
Days become simply the spaces between dreams, spaces between the shifting floors of time...

Gus

  • Loosing weight stone by stone
    • We will return
Re: Roseversand
« Reply #42 on: July 10, 2012, 12:14:50 pm »
Yes all the goods I ordered on the danish site arrived from Germany. It's another way to expand your business in EU
and your language is a trade barrier.

Re: Roseversand
« Reply #43 on: July 20, 2012, 09:51:14 am »
Fairy nough but the postage is extortionate.  £7.60.  I have discovered www.bike-discount.de are just as cheap and only charge 5.95 euros postage. 
Cancer changes your outlook on life. Change yours before it changes you.

Re: Roseversand
« Reply #44 on: July 24, 2012, 09:42:08 am »
Apparently Rose have a distribution centre only a few miles down the road from me in Westbury, Wiltshire.  I've not paid it a visit yet, but then again I don't think they do open days there.  :'(

Rose sent me a voucher for ten quid today.   :thumbsup:  I'm sure I will be able to find something to spend it on.   ;D

I believe that, according to the man that delivers Rose stuff to me too frequently, Rose now fulfills orders at HQ (i.e. picks and packs them) and then bulk ships packages to a single point in the UK and then send them on from there - rather than each separate package coming from Germany.  Makes sense if it's cheaper .. and probably quicker.

Rob

That just makes their £7.60 postage cost even more of a rip off.
Cancer changes your outlook on life. Change yours before it changes you.

Re: Roseversand
« Reply #45 on: July 24, 2012, 10:17:15 am »
Bike24 is €5.95 for UK delivery for goods up to €250, then free.
"A woman on a bicycle has all the world before her where to choose; she can go where she will, no man hindering." The Type-Writer Girl, 1897

Re: Roseversand
« Reply #46 on: November 19, 2012, 12:50:47 am »
Had a couple of Rose orders to date.  Got another one arriving in the next couple of days. 

I'm torn...  low prices on the type of low-end stuff I buy keep me coming back, but the packaging is, to put it bluntly, shite! 

The problem seems to be that most of the stuff I order isn't retail boxed/packaged.  So stuff like cassettes, chainsets, chains, brake cable sets, stems, rear derailleurs are simply shipped in individual plastic bags. 

The lack of retail packaging, and the unwillingness on the part of Rose to compensate for it with a bit of cardboard, some sticky tape and a twist or two of bubble wrap, was the undoing of my first order.  Rose put the cassette in the box loose.  As the parcel winged it's merry way across the channel the cassette clearly spent most of the journey flying round the inside of the parcel making enemies of the rest of the items; a chainset, a fork pump, and a stem had big enough teeth marks gouged into them that they went back for exchange. 

The level of "WHY?" and "FFSness" went medieaval when the replacements took a month to arrive because the chap processing the return went off on holiday and no one dealt with it in his absence.  :facepalm: 

Second order went ok, packaging was again sub-standard, but I hadn't ordered any viciously toothed assailants that time around. 

The current order likewise, fingers crossed they've up'd their game. 

Reg.T

  • "You don't have to go fast; you just have to go."
Re: Roseversand
« Reply #47 on: October 17, 2014, 04:42:03 pm »
Just got my first order through, and all went smoothly. Sent from Germany promptly, but took about 4-5 days to get from Cologne to the UK (which I can't really blame Rose for), so about 1 week total delivery.
My new customer gift is a sort of draw-string backpack:

Somewhat better than a packet of Haribo :thumbsup:
Just turn me loose let me straddle my old saddle
Underneath the western skies

Auntie Helen

  • 6 Wheels in Germany
Re: Roseversand
« Reply #48 on: October 18, 2014, 08:29:22 am »
I use my one of those daily - it's really handy. Although the inner material is shedding a bit so I have small balls of black plasticky stuff following me around.

When I visited Rose Biketown in Bocholt they were selling those for 10€ so I was delighted when I got my free one!
My blog on cycling in Germany and eating German cake – http://www.auntiehelen.co.uk


Re: Roseversand
« Reply #49 on: July 18, 2017, 12:04:00 pm »
Ordered 40 DT Competition spokes (i.e. 2.0-1.8-2.0mm) for a 36 spoke rear-wheel build.  Arrived within a few days.

When a got round to building, one of the 40 was 2.0-1.8-1.8mm (1.8mm threads).

I initially emailed them not asking for a replacement due to environment considerations, but had no reply after 4 days.

So a bit disappointing on customer service.

I've now escalated to a few other addresses on the web site.