There was a time when I didn't worry about the cost of Broadband and fully understood quoted broadband speeds. I used to think that people who complained about broadband were just trying to wind me up, though I did secretly agree with most of them that BB providers should publish more truthful estimates of download speeds.
fast forward to today, 4 yeats after I left the business, and 2 or so years since they caught up with me and stopped my free broadband. Ive been with Plusnet about two years now, but the recent economy drive has had me looking at what I'm paying. Twice as much as what most providers, INCLUDING Plusnet, are currently offering to charge for the same service! To add insult to financial injury, it would seem that I've lost about 20% of the download speed I used to get and most providers suggest that what I'm now getting what they'd expect. OK, I accept that a new wind of honesty has swept through the industry (Was blown by the regulator) but why would that also alter what I'm now seeing when I do a speed check.
To be fair to Plusnet, they do offer me a new contract at the current rates when I checked on their website. However, they are offering the top tier package with speeds I used to get, though even their speed checker says I can only expect the new lower speeds. Gits!
Oh, and I've also got a similar situation with my mobile contracts, and just to make things especially difficult to compare, nearly all providers offer discounts when you get more than one service from them. sheesh.
I mean, I do know it's complicated, I was often involved in trying to define the systems trying to present this stuff to customers, but it seems they've not got much better since I left.