A bump here.
I have booked a room for tomorrow night's sleeper, to return on Sunday 28th. But - although I have paid £100 each way for my room, it seems unclear whether or not I have a ticket with a room supplement, or just a room supplement. I paid for these on 29th April.
The printed page states:
22 Jul 2019 EUS-EDB
EUS --> EDB
TICKET TYPE ROUTE
Club solo room supplement only With travel ticket
Further down the page:
Ticket details:
This ticket has ben issued subject to the National Rail Conditions of Travel
I have also booked bike reservations.
https://www.sleeper.scot/tickets/ followed by clicking the Room Supplements tab, includes the following:
Room supplements allow people who already hold National Rail tickets or those included in the list below to travel in rooms on board our service.
If you do not already hold one of these tickets and wish to travel with us, please do so by booking through this website or via our Guest Service Centre, but do not check the box for a Room Supplement. This will take you to our booking system for our dedicated tickets, which include your travel and accommodation, and do not require the purchase of an additional Room Supplement.
I am totally confused. Looking at the pieces of paper I have in my possession makes me think that all I have bought is a room supplement and that I don't have a ticket. But - the website now says that tomorrow night's train is sold out so I can't buy a ticket before I set off! And - surely I wouldn't have been able to make a bike reservation without first buying a valid ticket?
Has anyone else booked a sleeper lately? Or fallen foul of this extremely poorly worded load of old garbage?
I have a suspicion that I might have a bit of a fight on my hands tomorrow night. There seems to be little doubt that I have entered into a contract with Serco and that they are obliged to honour it. I think I will keep a copy of the National Rail Conditions fo Travel in my luggage. Just in case (or, pannier).
Edit: each sheet of paper bears a ticket number. The bike reservations bear the same number as the main ticket. I reckon it's probably a valid ticket with really crap wording and that I am probably worrying about nothing. But I will find out tomorrow.