Taking a bike on a train can be so stressful, so when I discovered it was very straightforward on the Scottish Sleeper service, I was most pleased.....however, the tickets for the journey have now arrived and there is no reservation ticket for the bike as I normally receive when travelling on Virgin or other services where booking is required.
So.... in a bit of a worry as I have spent a lot of money on this trip, I phone their helpline.
Guess what...."our lines are very busy: please hold for the first available operator...." 15 bloody minutes worth of hold music before I gave up and emailed them. I suppose I will get a reply but until I do, I am going to worry!
I suppose its down to there being so few unemployed now days* the company are finding it hard to obtain staff to operate their helplines.....
*May contain traces of not believing official figures.