And tonight's winner is....
<opens envelope and pulls out 'Sorry we missed you card>...
DX!
Your contact options for re-arranging delivery or collection are limited to web or premium-rate call to a robot.
Web: After completing the form, I'm presented with an IIS error page full of SQL errors from the back-end database. Excellent.
Phone: After tens of minutes trying to get the robot's voice recognition to work, it tries to look up my work postcode. ( This is not a new postcode or anything weird.) Hangs up at this point, and eventually says 'I'm sorry, we having a technical problem', and hangs up on me.
And that's it.
What a useless uncontactable bunch of twunts.