EDF tried to issue our first bill this week. Total fail; they've decided there's a discrepancy between the old supplier's closing reading and EDF's opening reading. Given they went through the process of agreeing this with British Gas and said it was sorted two months ago, this is irksome. They're quoting 6-8 weeks for this process (same as last time). Such ineptitude.
They've also managed to break our access to smart meter data in the meantime (they can get readings though).
This morning I decided this had gone on long enough. So I opened the live chat and asked them to tell me what's going on.
(Paraphrasing)
Indian-sounding name: "Oh, it's all resolved now"
(Hmm.... could have told us)
Me: "So the dispute is resolved?"
Indian-sounding name: "They have the right meter reading now"
(Who... British Gas? They issued a final bill in March and took another £0.03 - a rounding error - after the previous adjustment. Nothing since).
Me: "Can you tell me the readings you have" (Not once had they actually thought to inform us what the dispute was over)
Indian-sounding name: "They are XXXX and XXXX" (It's a dual rate)
Me: "Just to be clear... is this the meter reading the previous supplier already had?"
Indian-sounding name: "Yes"
I made sure to save the chat where they admitted all this messing around was on their side only.
I asked for a new bill to be issued. I'm still waiting to see this online - but our DD has already been adjusted, to half of what it was.