Ordered a 20kg sack of bird food 8/12 via eBay, for delivery by UK Mail 12/12. No show.
Checked tracking a few days later: collected, in transit, delayed.
Chased supplier 1/1/18 via eBay: pls wait a few days
Waited, chased supplier again: pls contact UK Mail with tracking number. Reluctantly, and after again asking for a refund, I did.
UK Mail: Supplier never sent it, we never collected it.
Supplier: Lying toads (or words to that effect). They collected it on 8/12.
Me to supplier 5/1/18: Refund pls or I'll raise it with eBay.
Deafening silence from supplier, so when eBay ask if the matter us resolved, it ain't. Sorry supplier, I asked you twice for a refund, you haven't, so expect the big stick from eBay. I know it's not your fault, but my contract with you includes delivery, and you've not delivered, so you are in breach of contract.
EDIT 8/1: Apparently UK Mail have found it, and as a peace offering they'll deliver it before 1200 tomorrow. I can't wait.......