DHL this morning. Guy comes to the door to deliver a package which was a load of financial stuff which needed reading and signing for a return this afternoon in a separate pick up. Demands the paperwork for the return, which I don't have (I didn't know it, but it was in the package). Aggressively tells me, 'You booked it mate, you should have the paperwork'. I didn't book it (the sender did), and told him so, and that if there was no paperwork it wasn't my problem, it was the sender's. 'Well I can't fucking take it if you don't have the paperwork'. I repeated that it wasn't my problem. 'Well, fuck you you bellend' was his delightful reply. I slammed the door in his face, at which point he started a rant of spectacular proportions (all on video). Unfortunately, I rose to it and reopened the door and told him where to get off. He then approached me and threatened me before marching off. I hesitated then followed him to a) make sure he left my property, and b) didn't damage anything on the way (he was ranting the whole time). He went to his van, where there was another driver. He had a fairly incoherent rant about me at the other guy, at which point I thought they were both going to have a go at me - I was about 20m away, the other side of the cars in the drive. I told them they were on camera (they were, but that one wasn't recording), at which point they retired to the van, had a loud but unintelligible conversation, and then left.
I was very shaken, but managed to get hold of their customer service people to make a complaint. I also told the sender, who has a very large account with DHL so they promised to follow it up from their end. I've told both the sender and DHL that I don't want DHL people on my property ever again.